Hybrid Experienced Client Service Representative en Innovetive Petcare
Innovetive Petcare · Doral, Estados Unidos De América · Hybrid
- Junior
- Oficina en Doral
Are you looking for a rewarding client service job in a veterinary hospital where you can make a real difference for pets and their families? Doral Centre Animal Hospital, a leading hybrid veterinary clinic in Doral, FL, is seeking a Full-Time Client Service Representative (CSR) to join our team of compassionate professionals.
This role is perfect for candidates with previous veterinary receptionist or vet clinic front desk experience who want to work in a collaborative and compassionate environment.
Do you love pets and people?
Are you equally comfortable scheduling appointments and holding a paw during treatment?
Do you thrive in a fast-paced, team-oriented environment where no two days are ever the same?
Please include a cover letter along with your resume to be considered.
What Makes This Role Unique?
As a Client Service Representative (CSR), you are the first point of contact for pet owners. You’ll help coordinate care, schedule appointments, answer phones, and guide clients through their visits. You’ll also support our hospital pharmacyin filling and dispensing prescriptions under the direct supervision of licensed veterinarians.
📝 Key Responsibilities:
🐾 Client Service & Front Desk:
- Greet clients and patients warmly in a professional, friendly manner
- Answer phones, schedule appointments, and manage client communications
- Maintain accurate electronic medical records using veterinary practice software
- Explain treatment plans, billing, and services clearly and compassionately
- Provide emotional support to clients during both routine and emergency visits
- Handle client check-in and check-out, invoicing, and payment processing
💊 Hospital Pharmacy & Prescription Support:
- Assist in processing and preparing prescriptions under the supervision of a licensed veterinarian (DVM)
- Accurately label, fill, and dispense medications following all safety protocols
- Maintain proper documentation, inventory, and storage of medications
- Communicate medication instructions as directed by the veterinarian
- Support compliance with veterinary pharmacy regulations and guidelines
✅ What We’re Looking For:
- Minimum 2 years experience in a veterinary clinic, animal hospital, or medical office setting
- Prior work as a veterinary receptionist, client care coordinator, or front desk associate
- Excellent verbal and written communication skills
- Calm, compassionate demeanor with strong emotional intelligence
- Bilingual (English and Spanish) preferred
- Weekend availability required
Note: This is not an entry-level veterinary position. Applicants must have prior experience in a client-facing role in the veterinary or healthcare field.
🎯 Bonus Skills (Preferred but not required):
- Familiarity with veterinary software (e.g., Cornerstone, AVImark, ezyVet)
- Knowledge of veterinary medical terminology and pet care procedures
- Ability to stay calm under pressure and multitask in emergency situations.
Why You'll Love Working With Us:
- Competitive Pay: Hourly rate based on experience and qualifications.
- Paid Time Off: PTO policy to support work-life balance.
- Parental Leave: Supportive parental leave options for new parents.
- Veterinary Discounts: Discounts on services and products for your pets.
- Comprehensive Benefits Package: Including health, dental, and retirement plans, along with opportunities for professional development and growth.
- Supportive Environment: A collaborative atmosphere that values your contributions and encourages growth in both veterinary knowledge and customer service skills
