Hybrid Guest Service Agent (Part Time, PM)- Hilton Chicago O'Hare Airport bei Hilton Chicago O'Hare Airport

%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThe Hilton Chicago O%27Hare Airport hotel is looking for a Part time Guest Service Agent to join their Front Office team!%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3ELocated%26nbsp;on the grounds of Chicago O’Hare International Airport, with an underground walkway to Terminals 1, 2, and 3 plus a shuttle to Terminal 5, this 860-room property includes%26nbsp;a fitness center, an indoor pool, and a sauna in addition to multiple dining options.%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 aria-hidden=%22true%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 aria-hidden=%22true%22%3EThe ideal candidate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 aria-hidden=%22true%22%3E%3Cstrong%3EShift%3C/strong%3E: Able to work PM shifts along with weekends and holidays. overall, 2- 3 days per week.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 aria-hidden=%22true%22%3E%3Cstrong%3EPay%3C/strong%3E: %2420.00 per hour%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 aria-hidden=%22true%22%3E%3Cstrong%3E%3Cu%3EThe Benefits:%3C/u%3E%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3EAccess to your pay when you need it through DailyPay%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%24250 discount on parking in C Lot%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EMedical Insurance Coverage - for you and your family%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EMental Health Resources%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EBest-in-Class Paid Time Off (PTO)%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EThe Go Hilton travel discount program%3C/li%3E%3Cli style=%22font-family:Arial;%22%3ESupportive Parental Leave%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EMatching 401(k)%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EEmployee Stock Purchase Program (ESPP) - purchase Hilton shares at 15%discount%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high-school com, literacy, professional certificates and more)%3C/li%3E%3Cli style=%22font-family:Arial;%22%3ECareer growth and development%3C/li%3E%3Cli style=%22font-family:Arial;%22%3ETeam Member Resource Groups%3C/li%3E%3Cli style=%22font-family:Arial;%22%3ERecognition and rewards programs%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; * Available benefits may vary depending upon property-specific terms and conditions of employment.%3Cbr%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3Cbr%3EAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:%3C/p%3E%3Cul%3E%3Cli%3EGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her%3C/li%3E%3Cli%3E%26gt;Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards%3C/li%3E%3Cli%3EDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries%3C/li%3E%3Cli%3E%26gt;Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy%3C/li%3E%3Cli%3ERespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner%3C/li%3E%3Cli%3EField guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction%3C/li%3E%3Cli%3EReceive, input, retrieve and relay messages to guests%3C/li%3E%3C/ul%3E

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

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