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Hybrid Assistant Service Manager- Cortland bei SYDENSTRICKER NOBBE PARTNERS

SYDENSTRICKER NOBBE PARTNERS · Cortland, Vereinigte Staaten Von Amerika · Hybrid

$41,600.00  -  $52,000.00

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Job Details

Job Location:    SNP Cortland - Cortland, NY
Position Type:    Full Time
Education Level:    High School
Salary Range:    $20.00 - $25.00 Hourly
Travel Percentage:    Negligible
Job Shift:    Day
Job Category:    Management

Description

Reports To: Service Manager / Branch Manager

 

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

 

  • Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.

  • Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.

  • Provide clear communication with customers regarding service updates, estimates, and repair timelines.

  • Help coordinate technician workloads based on skill levels and job requirements.

  • Monitor service department performance metrics and support continuous improvement efforts.

  • Assist in managing department scheduling, including shop and field service calls.

  • Support warranty and internal claims processes with accurate and timely submission.

  • Ensure compliance with safety and environmental standards.

  • Step in to lead or supervise in the Service Manager’s absence.

  • Promote and maintain a high level of customer satisfaction and employee engagement.

  • Help maintain service department cleanliness, organization, and shop tools/equipment.

Qualifications


  • Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).

  • Strong customer service and communication skills.

  • Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.

  • Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).

  • Ability to work in a fast-paced, team-oriented environment.

  • Proficient in Microsoft Office and dealership business systems.

  • High School Diploma or equivalent required; technical degree or certification preferred.

  • 2+ years of experience in a service-related or technician role.

  • Previous supervisory experience is a plus.

  • Typical dealership environment with exposure to equipment, noise, and shop operations.

  • Ability to lift up to 50 lbs and perform physical duties as needed.

  • May involve occasional field visits to customer locations.

Jetzt bewerben

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