Hybrid Assistant Service Manager- Cortland bei SYDENSTRICKER NOBBE PARTNERS
SYDENSTRICKER NOBBE PARTNERS · Cortland, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Cortland
Job Details
Description
Reports To: Service Manager / Branch Manager
The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.
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Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
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Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
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Provide clear communication with customers regarding service updates, estimates, and repair timelines.
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Help coordinate technician workloads based on skill levels and job requirements.
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Monitor service department performance metrics and support continuous improvement efforts.
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Assist in managing department scheduling, including shop and field service calls.
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Support warranty and internal claims processes with accurate and timely submission.
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Ensure compliance with safety and environmental standards.
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Step in to lead or supervise in the Service Manager’s absence.
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Promote and maintain a high level of customer satisfaction and employee engagement.
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Help maintain service department cleanliness, organization, and shop tools/equipment.
Qualifications
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Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).
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Strong customer service and communication skills.
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Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
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Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).
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Ability to work in a fast-paced, team-oriented environment.
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Proficient in Microsoft Office and dealership business systems.
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High School Diploma or equivalent required; technical degree or certification preferred.
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2+ years of experience in a service-related or technician role.
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Previous supervisory experience is a plus.
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Typical dealership environment with exposure to equipment, noise, and shop operations.
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Ability to lift up to 50 lbs and perform physical duties as needed.
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May involve occasional field visits to customer locations.