Hybrid Director of Championship Operations bei Bellerive Country Club

Description

The Director of Championship Operations at Bellerive Country Club (“Bellerive”) plays a critical leadership role in delivering an exceptional, seamless experience for Members across all service areas of Bellerive, including Food & Beverage, Events & Catering, Culinary, Clubhouse Operations, and Racquets. This role serves as the primary liaison between Members and internal departments, ensuring that service standards are consistently met and exceeded.  

The Director of Championship Operations oversees all Front-of-House operations, leads service innovation initiatives, and develops high-performing teams through recruitment, training, and ongoing mentorship. With a strong and visible presence throughout Bellerive, this role promotes a culture of hospitality, accountability, and continuous improvement while ensuring compliance with all safety and operational protocols. This position also supports technology integration, event execution, and strategic collaboration across departments to enhance Member satisfaction and uphold Bellerive’s commitment to excellence.

Core Four Competencies:

• Strategic Leadership & Operational Excellence: Leads cross-functional teams, manages complex operations, and drives high standards through mentorship, accountability, and continuous improvement.
• Service Excellence & Member Experience: Enhances Member satisfaction by refining service protocols, maintaining a visible presence, and anticipating needs.
• Professional Integrity & Sound Judgement: Demonstrates discretion, ethical conduct, and principled decision-making in all interactions and responsibilities.
• Passion for People & Culture: Honors Bellerive’s legacy through genuine enthusiasm, team inspiration, and a strong commitment to a service-driven culture.

Job Responsibilities:

• Work collaboratively across all service areas – including Food & Beverage, Events & Catering, Culinary, Clubhouse Operations, and Racquets – to ensure a consistently exceptional Member experience.
• Serve as the primary point of contact between Members and departments for service-related concerns, requests, and feedback.
• Respond promptly and professionally to Member inquiries and complaints, resolving issues with discretion and care.
• Maintain a visible and accessible presence through Bellerive during peak periods, special events, and holidays.
• In support of the Director of Food & Beverage and the Director of Clubhouse Operations, assists in overseeing the daily operations of all front-of-house Member service areas, including À la Carte dining, Lockers Rooms, Valet, Housekeeping, and related services.
• Develop, implement, and enforce service standards, operating procedures, and protocols to ensure consistency and quality across departments, including À la Carte dining, Events & Catering, and Clubhouse operations.
• Monitor service performance metrics and identify opportunities for operational improvement.
• Recruit, train, and mentor managers and frontline staff, fostering a high-performing, service-oriented team.
• Conduct regular performance assessments, provide coaching and feedback, and encourage continuous professional development.
• Promote a culture of accountability, courtesy, and service excellence throughout the organization.
• Collaborate with department heads, including Food & Beverage, Golf, Administration, Events & Catering, and Facilities, to ensure seamless coordination and execution of Member services.
• Assist with the planning and execution of Bellerive events, ensuring all aspects of the Member experience are thoughtfully managed.
• Work closely with the General Manager/Chief Executive Officer and Membership Director to onboard new Members and guide them through Bellerive's services and amenities.
• Lead service innovation initiatives to enhance Member satisfaction and increase the overall value of the Bellerive experience.
• Develop and maintain Standard Operating Procedures (SOP), training guides, and Member feedback systems.
• Coordinate special services, including VIP arrangements for Members or guests, personalized requests, and concierge-style support; maintain detailed records of special events and life celebrations.
• Support and manage departmental budgets, monitor labor efficiency, control supply usage, and assess capital needs.
• Monitor labor efficiency, supply usage, and capital needs.
• Ensure full compliance with all applicable safety regulations, legal standards, and internal policies, and ensure that all Team Members are properly informed, trained, and prepared to respond effectively in any emergency.
• Oversee the use and performance of digital platforms related to Member services, including mobile apps, reservation systems, communication tools, and satisfaction surveys.
• Identify and implement new technologies to streamline operations and enhance the Member experience.
• Manage point-of-sale (POS) systems and utilize tools like Power BI to generate data insights and support decision-making.
• Perform other duties as assigned by the General Manager/Chief Executive Officer.

Requirements

Job Requirements:

• Must consistently embody and uphold Bellerive’s Core Values of Integrity, Excellence, Leadership, and Passion in all actions and interactions.
• Must possess a strong working knowledge of Bellerive policies, guest protocols, and service standards to ensure a consistent and exceptional Member experience.
• Must be committed to honoring Bellerive’s legacy while actively contributing to its continued tradition of excellence through ongoing learning and engagement.
• Must demonstrate the ability to manage multiple projects effectively, with strong time management skills and exceptional attention to detail.
• Must thrive in a fast-paced environment, showing initiative, sound judgment, and the ability to work independently and under direction.
• Must exhibit professionalism and strong interpersonal skills, maintaining confidentiality and using tact and diplomacy when interacting with Members, staff, and leadership.
• Must be able to read, write, and communicate fluently in English, including the ability to compose professional documents and speak clearly and effectively in person and over the telephone.
• Must be capable of managing routine responsibilities while handling sensitive matters and complex assignments with strong critical thinking and problem-solving abilities.
• Must demonstrate flexibility in schedule and availability, including the ability to work nights, weekends, and holidays as needed to meet business demands and support departmental goals.
• Must be willing and able to travel as required.
• Must meet the physical demands of the role, including the ability to remain mobile and stationary throughout the workday and lift and transport up to fifty (50) pounds as needed.

Qualifications / Education:

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is required. A Master’s Degree or relevant certifications (e.g., CCM, CHA) is preferred.
• Minimum five (5) years of progressive leadership experience in luxury hospitality, private club management, or high-end service environments required.
• Proven track record of managing cross-functional teams and leading service operations in areas such as Food & Beverage, Events & Catering, Clubhouse Operations, and Guest Services.
• Proficiency in hospitality technology platforms, including POS systems, CRM tools, reservations software, and analytics tools such as Power BI.
• Exceptional communication, leadership, and interpersonal skills, with the ability to foster relationships across departments and deliver personalized services to Members as required.
• High degrees of professionalism, discretion, and emotional intelligence are required.