Hybrid Digital Banking Customer Service Representative bei Peoples National Bank Kewanee
Peoples National Bank Kewanee · Kewanee, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Kewanee
Description
Job Title: Digital Banking Customer Service Representative
We are looking for a tech-savvy, customer-focused individual to join our Digital Banking Support team. As a Digital Banking Support Representative, you will serve as a primary point of contact for customers navigating our digital banking platforms. Your mission will be to deliver exceptional service, resolve issues efficiently, and ensure a seamless digital experience for every customer.
Key Responsibilities:
- Respond to customer communications through phone, chat, and email regarding all current and future digital products.
- Assist customers with resetting and unlocking passwords.
- Guide customers in navigating digital features and functionalities.
- Troubleshoot technical issues and provide effective solutions.
- Educate customers on the use of digital banking tools and resources.
- Maintain accurate records of customer interactions and transactions.
Requirements
Skills and Qualifications:
- High School Diploma or equivalent
- Strong communication skills, both verbal and written.
- Proficiency in using digital banking platforms and technology.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer service experience, preferably in a banking or financial services setting.
- Patience and empathy in dealing with customer inquiries and concerns
We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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