Hybrid Family and Health Services Manager bei Scott Carver Dakota CAP Agency

Family and Health Services Manager

Full-time, Salaried, Benefit Eligible

SUMMARY

The Family and Health Services Manager provides leadership and oversight to ensure high-quality, comprehensive services for Head Start families. This position is responsible for managing the Family and Community Engagement, Child Health and Development, and Nutrition service areas in alignment with Head Start Program Performance Standards.

Working collaboratively with internal teams and external partners, the Family and Health Services Manager plays a key role in strengthening family and community partnerships. This role includes supervising, mentoring, and supporting staff across several key positions, including Family Service Coordinators, Health and Nutrition Coordinators, and the ERSEA Coordinator. The manager also partners closely with classroom and Early Head Start staff, school districts, community organizations, and other CAP Agency programs to implement a holistic, family-centered approach for children ages birth to five.

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Provide strategic and operational leadership for the integration and delivery of high-quality Family Engagement, Health, Nutrition, ERSEA and related services for children ages birth to five and their families.
• Champion a whole-child, whole-family approach to services that support School Readiness, family well-being, and long-term success.
• Collaborate with the Head Start Director, Assistant Director, and program supervisors to align service delivery with the Head Start Performance Standards, local priorities, and CAP Agency’s mission.
• Hire, onboard, train, supervise, and evaluate direct reports including Family Service Coordinators, Health Coordinator, Nutrition Coordinator and ERSEA Coordinator.
• Provide supervision, coaching and ongoing mentorship that builds staff capacity, responsiveness, and informed practices.
• Regularly assess training needs and coordinate professional development opportunities for individual growth, performance, and well-being to ensure quality service delivery.
• Facilitate regular team meetings, supervision and collaborative planning.
• Encourage innovation and continuous learning within the team to meet emerging family needs and promote resilience.
• Conduct classroom visits, file reviews, and shadow home visits to assess service quality, identify coaching opportunities, and promote best practices.
• Monitor family partnership agreements, goal setting, and referral processes.
• Ensure compliance with health and nutrition requirements, including screenings, immunizations, and follow-up care.
• Monitor eligibility determinations, enrollment documentation, and attendance tracking.
• Work with ERSEA Coordinator to develop recruitment strategies and maintain full enrollment.
• Develop, implement, and oversee systems for data collection, documentation, file reviews, service tracking and reporting.
• Prepare and maintain records and reports needed to comply with federal, state and local regulations and evaluate program effectiveness.
• Participate in ongoing monitoring, annual self-assessment, and program improvement planning.
• Responsible for ensuring staff record appropriate data and provide evaluation of data specifics in their areas and share data with others as needed for program improvement.
• Communicate regularly with staff to plan, reflect, share information and ideas, build skills and solve problems.
• Regularly work from the Rosemount, Shakopee and Chaska offices for collaboration, team building and supervisory support.
• Provide information for budget development and implement resources with fiscal integrity.
• Attend appropriate local and state trainings, meetings and network groups to stay informed of new initiatives and trends in Head Start.
• Represent CAP Agency at appropriate interagency committees, school districts and community partnership meetings and events.
• Ensure compliance with federal, state and local program regulations.
• Other duties as assigned by Supervisor

MISSION DRIVEN COMPETENCIES

• Fostering Teamwork
• Continuous Improvement
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical Thinking
• Use of Technology and information management

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines 

A baccalaureate degree in Social Work or baccalaureate in a related field or equivalent combination of education and experience. Previous management and supervisory experience preferred. Experience working with diverse populations. Experience in social work, human services or adult / parent education desired. A desire to serve and work for the benefit of children and families.

Knowledge of:  

• Head Start Program Performance Standards, policies, and best practices related to Family and Community Engagement, Health, Nutrition, and ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance).
• Principles and practices of administrative and operational management, including budgeting, financial tracking, purchasing, customer service, and staff supervision within a Head Start or similar early childhood program.
• Legal, ethical, and professional standards of conduct, particularly as they apply to federally funded early childhood education programs.
• Strategic and operational planning methods, including short- and long-term goal setting, program evaluation, performance management, and continuous quality improvement in early childhood systems.
• Community engagement strategies and knowledge of local and regional resources, social service networks, health providers, and training opportunities to support children and families.
• Proficiency in the use of personal computers, relevant software applications (e.g., Microsoft Office, ChildPlus or other Head Start data systems), and technology used in data collection and communication.
• Best practices in documentation, record keeping, and compliance with data privacy regulations, including Head Start’s standards for records management.

Skill in:

• Reading, interpreting, understanding and applying federal, state and local rules and regulations and

         CAP Agency policies.

• Developing administrative and program plans and procedures.
• Analyzing problems and resolving disputes with recommended solutions.
• Managing staff, delegating tasks and coaching to improve staff performance.
• Assessing and prioritizing multiple tasks, projects and demands.
• Establishing and maintaining effective working relationships with coworkers, community members,

   Government agency representatives and clients.

• Exceptional interpersonal skills.
• Communicating effectively verbally and in writing.

LICENSE AND CERTIFICATION REQUIREMENTS 

A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a classroom environment and standard office environment which requires occasionally lifting such article as file boxes or heavier materials with help from others and/or carrying light objects frequently. Mobility to drive a motor vehicle to attend meetings, trainings and visit satellite sites. A job of this type may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer or phone usage.

ORGANIZATIONAL INFORMATION

            Grade:                         M-5

            FLSA Status:             Exempt

            Department:    Head Start

 AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance. 

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer

Mission Driven Competencies

Organizational Excellence: All agency employees can help maximize the quality of our customer service through continuous improvement of our processes, commitment to finding better ways to do things, and working together to accomplish this.  

1. Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Provides assistance, information, or other support to others, to build or maintain relationships with them.

2. Continuous Improvement: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change. Proposes new approaches, methods, or technologies.

3. Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach. Weighs the costs, benefits, risks, and chances for success, in making a decision. Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.

Marketing and Communications: By reaching out as passionate ambassadors of CAP, all agency employees can help connect more clients to our programs and energize more volunteers to support our efforts to serve our clients.

4. Communication: The ability to ensure that information is passed on to others who should be kept informed.  Ensures that important information is shared with others.  Shares ideas and information with others who might find them useful.   Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail). Keeps his/her manager informed about progress and problems; avoids surprises. Ensures that regular, consistent communication takes place. Is responsive, receptive and follows up to communication received.

Diversified Fund Development: All agency employees can help fund our mission by developing and cultivating new or existing Agency relationships leading to increased donations to improve our customer service and program offerings.

5. Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Takes time to get to know coworkers, to build rapport and establish a common bond.

6. Customer Centered: Creates and maintains an environment that provides customers/clients with desired services and outcomes.  Combines experience, insight, and data to determine how to best exceed customer and client needs.  Ensures to deliver exceptional customer/client value, service and support.

Technology and Information Management:  By supporting the Agency’s efforts to expand the use of technology to simplify and streamline our daily work, all agency employees can help provide our clients with the highest quality customer service possible.

7. Use of Technology and Information management: Supports the agency’s efforts to expand the use of technology, understands and uses current technology appropriately for job functions, learns and utilizes new technology and leverages technology to assist with efficiency within position to assist our agency with providing the highest quality customer service possible.