Hybrid Customer Service Representative bei FXI
FXI · Santa Teresa, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Santa Teresa
Essential Duties and Responsibilities:
- Professionally responds to (Internal and External) customers, and sales representatives by telephone and e-mail inquiries
- Researches required information using available resources (EDI, e-mails and SAP)
- Provides customers and sales reps with product and service information
- Organizes and keeps records of customer transactions, inquiries, complaints, comments, and actions taken
- Identifies, prioritizes, and resolves issues and escalates if necessary
- Communicates delivery times, issues, and customers concerns
- Completes order entry, quoting, updating customer files and daily reports
- Communicates and distributes orders to scheduler
- E-mails to follow up outbound deliveries with customers and carriers
- Daily meetings with Production, Scheduler and Shipping
- Processing and review of PO's for new products
- Release analysis process
- Stops shipment and production to correct quality problems.
- Environmental aspect and impact awareness.
- Report any inconsistency or nonconformance on the product and participate in the corrective/ preventive actions process.
Education and/or Experience Qualifications:
- Knowledge in Microsoft Office and Excel
- Excellent data entry skills required
- Possesses a sense of urgency and takes ownership of assigned projects.
- Demonstrates the ability to anticipate the needs of the customer and sales representatives, proactively resolving their need
- Proficient in English with excellent verbal communication and written skills
- High school Diploma or equivalent required
- Possesses the ability to work independently and be counted on to complete assigned projects in a timely manner, and multi-tasking ability