Hybrid Banquet Manager bei Space Needle

Description

General Position Summary:

The Banquet Manager is responsible for leading all aspects of banquet operations, ensuring exceptional guest experiences and achieving financial goals. This role also provides leadership coverage across Food & Beverage outlets at both the Space Needle and Chihuly Garden and Glass, particularly during non-peak event periods. The Space Needle is a represented environment, and this position requires a strong understanding of union operations and collaboration with union representatives. The Banquet Manager plays a key role in coordinating with culinary, event planning, and operations teams to deliver seamless, high-quality events while maintaining public-facing readiness of both venues.

Essential Functions:

• Lead banquet operations with a focus on service excellence, guest satisfaction, and financial performance.
• Provide leadership coverage in Food & Beverage outlets across both properties during non-peak event periods.
• Review and understand the collective bargaining agreement; work in partnership with the shop steward to ensure union rules are followed.
• Assist in establishing new practices while honoring past practices as defined by the union and team.
• Collaborate closely with the culinary team to standardize and elevate food and beverage presentation for events.
• Partner with the event planning team to support custom beverage requests and complex logistics requiring operational insight.
• Manage event beverage inventory, including ordering, tracking, and reconciliation.
• Monitor and control event beverage and labor costs to meet budgetary targets.
• Supervise hourly team members across all Food & Beverage operations.
• Maintain quality assurance standards for both service and culinary teams.
• Ensure compliance with OSHA, WISHA, and Fair Labor Standards across all banquet and outlet operations.
• Promote a safe, healthy, and professional work environment.
• Provide ongoing feedback to the Director of Food & Beverage regarding operational challenges and opportunities.
• Review guest feedback with restaurant and kitchen teams to drive continuous improvement.
• Plan and execute events ranging in size from 20 to 5,000 guests, requiring high levels of organization and attention to detail.
• Serve as the primary point of contact for clients during events, ensuring satisfaction and resolving issues in real time.
• Set up events from ground zero and ensure complete breakdown and reset of spaces post-event, maintaining public-facing readiness for the following day.
• Perform additional duties as assigned by the Director of Food & Beverage.

Additional Responsibilities:

• Support the VP and Director of Food & Beverage in driving departmental growth and strategic initiatives.
• Represent the company professionally within the community.
• Utilize systems including Word, Excel, and Toast POS
• Maintain flexible availability to lead events on weekdays, weekends, and holidays as needed.
• Adapt to variable scheduling based on event demands and outlet coverage needs.

Qualifications:

• Minimum of 2 years’ experience in banquet or event operations, with financial accountability in service and beverage.
• Previous experience working in a union environment is a strong asset.
• Proven ability to manage multiple projects and teams simultaneously.
• Strong leadership, motivation, and team development skills.
• Passion for hospitality and Food & Beverage excellence.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word and Excel.
• Professional demeanor and collaborative spirit.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift up to 40 pounds regularly.
• Comfortable working in a fast-paced, ever-changing environment.

Full Time, Hourly Position

Hourly Rate: $40.00 - $45.00 / hour DOE

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability   
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages 
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.     
• Paid Personal Days (10 per year)  
• Paid Time Off of 14 days / year based on working 2080 hours / year 
• Tuition reimbursement of 50%, up to $2500 / year 
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan  
• 50% discount for many purchases at the Space Needle (Retail, Food and Beverage)  
• Charitable Contributions / Matching Gift, up to $200 year  
• $250 / month towards parking / orca card 

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.