Hybrid Client Specialist - Phone Agent bei Functional Medicine of Idaho

Description

At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.

Benefits

• 401(k) with Employer Match
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off 
• Employee Discounts on Wellness services, Supplements, & more!

Job Description

As a Phone Agent at Functional Medicine of Idaho, you will be the first point of contact for patients, ensuring every call is answered with professionalism, accuracy, and empathy. This role is dedicated to managing incoming calls, facilitating patient scheduling, verifying required documentation, and directing inquiries to the appropriate team members. You will play a key part in ensuring timely communication, supporting the patient experience, and maintaining smooth coordination between patients, providers, and internal teams. 

Role and Responsibilities

• Serve as the first point of contact for all incoming calls to the Meridian office, answering promptly to minimize calls going to voicemail.
• Monitor voicemail throughout the day; return patient calls or create follow-up tasks as needed.
• Escalate patient complaints via task to the Lead or Manager when appropriate.
• Transfer calls to the Boise/Wellness offices or direct extensions as needed.
• Confirm patients are established prior to scheduling; direct new patients to the portal to complete new patient forms.
• Conduct Meridian provider reminder calls
• Provide front desk coverage when short-staffed or during lunch breaks, as directed.

Qualifications and/or Work Experience Requirements

• High School Diploma (required).
• 1+ yr experience in High Call Volume Healthcare Office
• Hands-on experience with CRM software and Google Drive.
• Excellent verbal and written communication skills, with the ability to engage effectively with internal and external clients.
• Strong analytical and organizational skills.
• Ability to work independently, manage multiple tasks efficiently, and complete assignments within set parameters.

Preferred Skills

• Excellent analytical, decision-making, and problem-solving skills.
• Strong communication abilities with patients and team members, thriving in a dynamic environment.
• High emotional intelligence with a passion for health, wellness, and functional medicine.
• Proficient in EMR systems and general computer literacy.
• Experience in Functional Medicine and familiarity with related practices.
• Sales experience in healthcare settings.

Equal Opportunity Employer

Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.

Requirements

FMIHIGHP