We celebrate diversity and encourage individuals of all genders (m/f/d) to apply.
To support our growth, we’re looking for a customer-obsessed IT Lead Manager at our headquarters in Berlin who strives to build high quality products in one of Berlin's top Startups.
About Nelly
At Nelly, we streamline practice management and eliminate paper chaos. Our digital solutions include patient check-in, real-time document handling, and efficient billing with digital invoices and factoring, all accessible via smartphones. Backed by top investors like Lakestar, GFC, b2venture, and Motive Partners, we aim for rapid, sustainable growth.
Europe has over 1 million medical practices helping millions of patients daily. Small improvements in patient handling can significantly impact society. However, most practices still rely on paperwork and manual processes. We’re on a mission to change that!
We believe medical practitioners should focus on treating patients, not administrative tasks. Our solutions let practices concentrate on patient care, while digital documents and invoices are handled with no time.
What you’ll get to do
Own operational team IT processes, environments, tooling and remote access
Lead QA efforts for third-party integrations and interface testing (e.g., VDDS, GDT JSON-based APIs)
Develop and maintain internal test environments using virtual machines (VMs)
Ensure system reliability through proactive monitoring, speed tests, and log analysis
Serve as the go-to technical contact for our customers
Partner closely with Support and Product to troubleshoot issues and drive resolution
Lead and mentor IT team members, supporting growth through coaching and clear ownership
Manage IT-related projects, timelines, and stakeholder communication
Drive automation initiatives via scripting and process improvements
What You Bring
5+ years of professional experience in system administration or IT consulting
2+ years leading IT teams
Experience with interface integrations, ideally in healthcare and/or factoring environments
Background in quality assurance and test environment management (VM setup & maintenance)
Familiarity with medical practice workflows and the realities of IT in clinical settings
Strong mentoring skills and a collaborative, people-first leadership style
Skilled in project management, including risk mitigation and stakeholder updates
Excellent communicator—able to bridge technical and non-technical audiences
Language skills German (C1), English
Technical Skills
Solid understanding of networking fundamentals, monitoring, and troubleshooting
Experience reading and debugging logs, especially from remote environments
Confident handling of RDP, VPNs, and port configurations in distributed setups
Nice to have:
Experience with monitoring tools for logs or interface availability
Basic SQL/database knowledgePowerShell scripting and automation for Windows environments
Familiarity with DevOps or deployment workflows
What we offer
Competitive salary
Top of the line working equipment
Generous budget for learning and development activities
Flexible working hours and hybrid work mode in Berlin
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