Hybrid Senior VDI Administrator chez Citco
Citco · Charlotte, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Bureau à Charlotte
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Virtual desktop infrastructure team in Infrastructure Support group, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Responsibilities
Your Role:
- You will build and maintain Windows 10 VDI images
- Maintain VMware Horizon solution on cloud and on-prem
- Support Azure Virtual Desktop solutions
- Package applications into AppStacks
- Provide L3 support for Windows 10 non-persistent/floating VDI and Multi-session desktops
- Monitor VDI infrastructure via VMware and in house tools
- Monitor Service Desk queues and comply with quality guidelines when managing incidents.
- Respond and comply with escalation policies and procedures
- Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.
- Participate in weekend on-call schedule
- Resolve and document system errors and performance issues
- Perform root cause analysis of critical errors and outages
Qualifications
About You:
- You have 5+ years of experience in VMware Horizon VDI solutions
- Experience Deploying, Managing, Monitoring and Troubleshooting VDI environments
- Experience in VMware Horizon Cloud
- Good knowledge of Microsoft Azure public cloud
- Excellent communication skills; ability to collaborate with customers to find optimal solutions
- Experience in any of the following, or similar, is a plus:
- Azure Virtual Desktop
- Microsoft Windows 10 multi session
- Microsoft FSLogix
- PowerShell scripting
- ThinPrint
- Basic Linux knowledge
- You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving
- You able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team
Our Benefits
Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.
As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.
Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.
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