Hybrid Senior On-Site Service Specialist/Spécialiste senior du service sur site bei Ricoh Americas Holdings

Spécialiste senior du service sur site

Responsabilités :

• Tri et distribution du courrier et des fournitures de bureau, y compris le courrier interne, les coursiers et le courrier express.
• Livraison du courrier et des projets d'impression sur l'ensemble du site du client.
• Coordination et préparation des projets d'impression, y compris la conversion de fichiers électroniques, la numérisation et l'amélioration des documents, du début à la livraison.
• Téléchargement des travaux à partir de la messagerie électronique ou de la file d'attente d'impression, dimensionnement, reproduction, tri et finition.
• Mise en place et maintien de contrôles de qualité pour garantir la précision du travail.
• Répondre aux appels téléphoniques de premier niveau des utilisateurs finaux des équipements afin de déterminer le problème, éliminer les bourrages papier, effectuer des copies tests et déterminer l'état des machines.
• Effectuer des visites programmées de toutes les machines afin de nettoyer les vitres, remplacer le toner, réapprovisionner le papier et assurer la propreté générale de l'espace de travail.
• Générer des rapports.
• Tenir des registres des temps d'arrêt, des réparations et des frais de comptage de toutes les photocopieurs/imprimantes sur site.

Qualifications :

• Diplôme d'études secondaires ou expérience professionnelle équivalente
• Au moins 2 ans d'expérience dans un service courrier ou un centre de photocopie

Compétences :

• Excellentes aptitudes relationnelles et capacité à développer rapidement des relations professionnelles
• Forte motivation personnelle pour obtenir des résultats
• Excellentes compétences en communication orale et écrite
• Maîtrise de Microsoft Office
• Capacité à soulever plus de 15 kg si nécessaire

Autres :

• Présenter une image professionnelle à tout moment aux clients et aux fournisseurs

Senior On-Site Service Specialist

Responsibilities:

• Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
• Delivery of mail and printing projects throughout the customers site
• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establishing and maintaining quality controls to ensure work accuracy
• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
• Running reports
• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Qualifications:

• High School Diploma or equivalent work experience
• Minimum 2 years of experience working in a mail room or copy centre

Skills:

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Effective use of Microsoft Office
• Ability to lift 30+lbs. as necessary

Other:

• Present a professional image at all times to customers and vendors

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.  
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.