Hybrid Case Manager - Lucas County Division of Child Support bei Lucas County

ESSENTIAL JOB FUNCTIONS

*          Functions under the general supervision of the supervisor(s), based on the area of assignment.

*          Manages and enforces child support cases in accordance with federal, state and local laws and procedures.

*          Ability to analyze difficult and unusual cases.

*          Assists in the training of new or subordinate staff.

*          Interview clients and third parties’ resources, review correspondence and case files, and obtain pertinent information to determine the appropriate course of action for the establishment, processing and enforcement of child support and health insurance obligations.

*          Prepare case narratives and related reports, review case documents, court order, pleadings, correspondence and work with and in conjunction with other areas in the CSEA and related agencies on establishment and enforcement matters.

*          Review court orders and recommend case audits as required based upon the court order and payment history.

*          Assist other areas of the CSEA by obtaining through the interview process or by written communication, pertinent case data.

*          Must be knowledgeable of the CSEA and SETS computer system and be familiar with the types of data maintained by the system.  Update the system as needed processing appropriate documentation for the child support case.

*          Required to review and be familiar with CSEA procedural manual and ODJFS CSEM regulations and rules, specifically, but not limited to specific job related areas.

*          Respond to all types of inquiries from the clients and provide the necessary assistance to help clients obtain the required service. 

*          Work under stressful environment and respond to clients in a professional manner.

*          Work as part of a team or unit, assess caseload work needs and insure caseload responsibilities are covered.

*          Conduct background and financial investigations and report the same to the Court in the mandated Findings and Recommendations Report, and may conduct reviews and make adjustments according to CSEM mandates.

*          Conduct location investigations in order to determine the where­abouts of absent parents.

*          Participate in required time studies and maintain data for management reports or studies.

*          Respond to all status updates keeping abreast of changes in child support programs, laws, policies and procedures.

*          Perform all other duties as assigned by the Supervisor.

KNOWLEDGE

Child support orders; Computer operations (e.g., CRIS-E, SETS, Group Wise, Word Perfect, Paradox and other related software on the State computer system); Federal, State, and Local laws, rules, guidelines and regulations regarding child support programs; Intermediate level mathematical principles; Investigative procedures; Judgment entries; Office practices and procedures pertaining to child support programs; Program implementation social welfare issues; Typing and word processing.

SKILLS

Computer operations (e.g., CRIS-E, SETS, Group Wise, Word Perfect, Paradox and other related State software); Interviewing; Investigating; Oral communications; Organization; Typing/Word processing; Writing.

ABILITIES

Complete forms; Comprehend written material; Conduct in-house investigations into location of absent parents; Determines if changes to child support are justified; Explain legal or technical material to others; Extract information from various sources; Gather, collate and summarize data; Handle contacts with outside Agencies; Interview persons involved in child support investigations; Listen for problems or issues and provide responses or explanations; Maintain accurate records; Perform a wide variety of interrelated or nonstandard procedural assignments; Perform intermediate mathematical operations (addition, subtraction, multiplication, and division of fractions, decimals, and percentages); Prepare correspondence; Process legal documents for presentation in court; Type information into computers; Use computers (e.g., CRIS-E, SETS, Group Wise, Word Perfect, Paradox and other related State software).

MINIMUM QUALIFICATIONS

Bachelor’s degree preferably in Social Services or Finance, Accounting and Business Administration or Legal Assisting plus one (1) year relevant work experience in any of the following areas: collections, support establishment or enforcement, prior case work or case load experience, bank collections, law enforcement or legal assisting OR: Associates degree in a related field of study, plus three (3) years of relevant work experience in collections, support establishment or enforcement, prior case work or case load experience, bank collections, law enforcement, legal assisting, fiscal, lead account clerk specialist, account clerk, clerk III or clerk IV. 

Thank you for considering employment with Lucas County.  Our culture is rooted in principles of making an impact through service, collaborating with others, feeling valued, and being challenged.  We foster a diversified and inclusive workforce, embracing shared values and a common mission.  We are looking for talented people to join our community.