Hybrid Customer Care Specialist bei Web Industries
Web Industries · Suwanee, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Suwanee
Web Industries welcomes applicants located at the following locations: Atlanta, GA Facility, Denton, TX Facility or Marlborough, MA
Web Industries a 100% employee-owned company (ESOP), which brings a lot of advantages to the people who work here—beyond the great pay and excellent benefits. You’re not just an employee, you are an employee-owner, with a vested interest in the success of the company. Web Industries’ founder, Bob Fulton, believed that the people who create the value of a company, the employees, should share in the success of the company. We believe there is a real energy that exists when people are open, honest, and work together to meet mutual goals. We do this by living our values:
- Heart of an Owner: Taking personal responsibility and pride in our work.
- Stronger Together: The power of collaboration and teamwork.
- Find a Way: Determination and creativity to overcome challenges
As a company, we thrive on that energy and work to bring it into every product and every project that we touch. At Web, we believe the employee experience is paramount to our company’s success. Working with us, you’ll experience a myriad of cultures, locations, industries, and technologies. And you’ll be part of an employee-owned company dedicated to helping you achieve a fulfilling life and a rewarding career.
Position Purpose: The Customer Care Specialist serves as the primary point of contact for Web Industries’ customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing product information and updates. This role requires excellent communication skills, great attention to detail, a passion for customer service, and a proactive approach to problem-solving. The ideal candidate is skilled at listening to understand, thinking critically to solve problems, communicating clearly and effectively, and building strong, lasting relationships with both customers and colleagues. The Customer Care Specialist maintains a positive attitude and a willingness to help others while possessing a mindset focused on growth, business scalability and continuous improvement.
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To conform to U.S. Government aerospace and defense technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
