Hybrid Sr. Technical Writer (Accounting) bei H-E-B

Job Summary: Develops and manages documentation solutions to meet business needs.

Essential functions and process responsibilities (other duties may be assigned)
- Prepares and edits complex business support documentation, including process flowcharts, SOPs, templates and forms, functional specs, and methodologies

- Identifies existing internal controls and gaps; provides recommendations on best practices for minimizing risk; provides guidance and identifies resources to improve existing processes and automation opportunities 

- Researches, understands, and incorporates regulatory requirements into documentation to ensure compliance within the organization
- Expert knowledge and experience with best practices regarding documentation management, manages documentation life cycles by proactively ensuring periodic reviews and approvals, and creates and maintains documentation library structure 

- Guides internal users through the documentation technologies and develops new types of documentation/templates- Manages documentation life cycles by monitoring appropriate life cycles for each type of documentation, advising system owners about documentation requirements, archiving documentation, and ensuring it is updated as needed
- Manages documentation according to document control procedures, including SOPs, methodologies, and templates
- Prepares complex system user documentation for new systems as needed
- Develops new types of documentation / templates

Experience and Education Preferred
- A related degree or comparable formal training, certification, or work experience
- 7+ years of experience
- Experience with HTML or any web site or content-management tool

- Expert analytical skills; advanced ability to quickly understand complex business processes

- Advanced influencing and interpersonal skills with the ability to effectively work with all levels of the organization and influence senior-level management

- Self-directed, motivated, able to independently accomplish results, and work effectively and efficiently with little supervision

- Expert PC skills (MS Office, Visio or Lucid, Adobe Creative Suite)

- Ability to work effectively in a fast-paced, change-oriented environment

Competencies Preferred

- Advanced experience with documentation software and content-management tools

- Business and technical experience

- Expert communication, analytical, and problem-solving skills

- Advanced experience creating business process documentation

- Experience presenting and hosting large sessions

Physical and Other Requirements
- Function in a fast-paced, retail, office environment

- Travel by car or plan with overnight stays

- Work extended hours and / or rotating schedules