Hybrid Sr Customer Supply Chain Manager bei None

Job Purpose

Lead the Sam’s Club and/or Walmart replenishment teams while providing hands-on daily support. Develop and execute short- and long-term replenishment and inventory strategies and activities. Collaborate with internal and customer teams to ensure all customer and Rise metrics are met, including fill rate, on-time delivery, in-stock, inventory levels, volume targets, forecast accuracy, and more. Execute customer-specific strategies and tactics to drive customer growth, performance, and retention. Perform inventory ordering, reporting, and analytical tasks to maximize inventory flow, meet customer in-stocks and expectations. 

Essential Functions

• Serve as supply chain and replenishment expert for Sam’s Club and Walmart to ensure excellence and consistency across the business and customer  
• Build and maintain strong relationships with customer teams, including replenishment and supply planning team members, merchants, buyers, and more  
• Collaborate cross-functionally with supply chain, operations, procurement, sales, and finance teams to ensure overall execution of daily and strategic plans  
• Support sales team with implementation, execution, and monitoring of growth plans  
• Perform analysis on inventory levels, forecasts, demand, service, etc., daily to ensure customer’s sales and inventory target goals are met 
• Review customer distribution center and store/club inventory levels to ensure purchase orders are being created as needed  
• Review customer purchase orders to ensure products ordered are in line with inventory targets and expectations 
• Access customer’s data sources to pull various reports for inventory planning, sales tracking, and in-stock 
• Assist team with daily reporting activities for out-of-stocks, purchase order shortages, store/club in-stock, and late deliveries 
• Work closely with other departments to ensure Rise is meeting customer expectations 
• Track customer forecasts weekly to ensure they align with sales and future production forecast; provide weekly recap to team members 
• Extract sales and inventory data from customer’s system for review and analysis 
• Track purchase orders weekly to ensure they are delivered on time and in full per customer expectations  
• Assist team with managing new item launches, item transitions, and holiday inventory flow 
• Manage the logistics and transportation information (ship points, destinations, facility calendars, and overrides) in the customer’s and Rise’s system 
• Manage orders from receipt to invoice, ensuring orders arrive on time and in full  
• Proactively communicate issues, opportunities, or order management-related information to customer’s replenishment or buying teams  
• Promptly communicate both verbally and in written form with customers, leadership, and cross-functional partners regarding any short or service concern 
• Research and investigate issues; find root cause, solve, and develop proactive solutions to prevent recurrence 
• Partner with transportation and logistics to develop and execute cost-effective distribution solutions 
• Provide after-hours and weekend coverage for missed deliveries/rejected loads as needed 
• Support food safety program, quality standards, and legality of manufactured products  
• Perform other job-related duties as assigned 

Qualifications (Education, Experience, Competencies) 

• Bachelor's degree in supply chain management, accounting, finance, or business administration preferred 
• 5+ years of experience in replenishment, supply chain, or customer service with Walmart and/or Sam’s Club 
• Food manufacturing experience and familiarity with commodity-sensitive businesses preferred 
• Retail channel experience desired 
• Expert-level experience in Retail Link, Scintilla, Nova, Madrid 2.0, GRS, and other customer-specific systems 
• Strong computer skills, including Microsoft Office with advanced skills in Excel 
• Strong analytical and problem-solving skills 
• Ability to effectively communicate with multi-level personnel as well as customers and their leadership 
• Ability to work cross-functionally, convey complex issues, and maintain confidentiality 
• Ability to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environment 
• Ability to think quickly and handle frequent change 
• Self-motivated, goal oriented, quality driven, and capable of working independently with minimal supervision