Hybrid SOC Specialist - NIGHTS bei ark data centers

Description

The SOC Specialist I will use available tools to monitor the security of client and internal networks. The specialist will react to alerts and events according to documented processes, which will include actions such as contacting the customer, troubleshooting the issue, and/or escalating to higher level technicians. The specialist role is an entry level position with primary responsibilities including managing a ticket queue and escalating issues to appropriate team members. They will be asked to create documentation and maintain that documentation through the change process.

Essential Duties and Responsibilities:

• Monitor client and internal networks using available tools

• Log all activities into the incident management system

• Ensure incidents are closed in a timely fashion with verification of customer satisfaction

• Must be professional, personable, and courteous at all times

• Continually look for opportunities to improve service to the customer

• Participate on special projects as needed and defined, meeting all timelines

• Assist with documenting and updating departmental procedures and work instructions

Requirements

Education and Experience:

• Associate degree or college coursework with an emphasis on Information Technology beneficial but not required

• Customer Service experience required

• Experience in an IT environment

• Security certifications or coursework towards certification beneficial but not required

Technical Knowledge:

• Ability to learn and integrate new technologies in an ever-changing / fast-paced environment

• Basic knowledge of IT/Security acronyms, terms, and concepts

• Working knowledge of Microsoft Outlook, Word and Excel

Compensation: 

The compensation for this position is $40,000-52,000 annually. Final offer amounts are determined by multiple factors including experience and skillsets.