Hybrid Part-Time Receptionist bei The Park Country Club of Buffalo Inc

Description

POSITION SUMMARY

The receptionist is a vital role to the success of Park Country Club. We are looking for someone that can fill this role on a part time basis on Saturdays and Sundays from 9am - 5pm. This role is responsible for managing phone calls, handling mail, and answering general inquiries and requests that members have. This person also handles various administrative tasks including signage, menus, and reporting. The receptionist is often the first point of contact members and guests have at the club and must be organized and maintain a welcoming attitude. 

ESSENTIAL FUNCTIONS

• Is welcoming and greets all members and guests as they enter the building.   
• Aware of all events happening around the Club on a daily basis. Actively directs members and guests where to go. 
• Answers phone calls and handles general inquiries regarding Club hours, events, special orders, and reservations. 
• Appropriately relays specific requests to the department managers. 
• Handles the reception email and responds to member requests in a timely manner. 
• Takes reservations for a la carte dining and manages the reservation book. 
• Assists food and beverage staff with special menus and printing needs. 
• Takes special take out orders and relays to kitchen and dining room staff. 

Requirements

POSITION QUALIFICATIONS

Competency Statement(s)

•   Accountability - Ability to accept responsibility and account for his/her actions.
•   Communication, Oral - Ability to communicate effectively with others using the spoken word.
•   Communication, Written - Ability to communicate in writing clearly and concisely.
•   Detail Oriented - Ability to pay attention to the minute details of a project or task.
•   Friendly - Ability to exhibit a cheerful demeanor toward others.
•   Interpersonal - Ability to get along well with a variety of personalities and individuals.
•   Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
•   Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
•   Relationship Building - Ability to effectively build relationships with members and co-workers.
•   Responsible - Ability to be held accountable or answerable for one’s conduct.
•   Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Education

• High School Diploma (Preferred but not required)

Experience

• 1 year in a customer service role (Preferred) 

SKILLS & ABILITIES

• Computer Skills
• Must have knowledge of Microsoft Office software. Knowledge of Jonas, Foretees, or Pacesetter is a plus. 

PHYSICAL DEMANDS

• Physical Abilities Lift /Carry
• Stand F (Frequently) 10 lbs. or less F (Frequently)
• Walk F (Frequently) 11-20 lbs. O (Occasionally)
• Sit F (Frequently) 21-50 lbs. N (Not Applicable)
• Handling / Fingering C (Constantly) 51-100 lbs. N (Not Applicable)
• Reach Outward F (Frequently) Over 100 lbs. N (Not Applicable)
• Reach Above Shoulder F (Occasionally)
• Climb N (Not Applicable)
• Crawl N (Not Applicable)
• Squat or Kneel N (Not Applicable)
• Bend O (Occasionally)
• Push / Pull
• 12 lbs. or less F (Frequently)
• 13-25 lbs. O (Occasionally)
• 26-40 lbs. N (Not Applicable)
• 41-100 lbs. N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation. 

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts such as office machines and heat (weather related)