Hybrid Collections Manager bei North Central Area Credit Union
North Central Area Credit Union · Grandville, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Grandville
Description
North Central Area Credit Union (NCACU) is seeking a self-motivated, team-oriented Collections Manager with excellent communication and leadership skills. This role is a working manager position, meaning the selected candidate will actively perform collections responsibilities while also overseeing the Recovery Specialist. If you’re detail-oriented and driven to support members while protecting organizational assets, we’d love to meet you.
Supervisory Responsibilities
- Provide daily oversight, support, and guidance to the Senior Recovery Specialist.
- Assign and monitor workloads; review performance metrics and assist with professional development.
- Collaborate with executive leadership to assess collection strategies and recommend program improvements.
- Serve as the primary escalation point for complex or high-risk delinquent accounts.
- Ensure department compliance with applicable laws, policies, and regulations.
- Manage processes related to foreclosures, bankruptcies, repossessions, charge-offs, and garnishments.
Active Collections Duties
- Perform full-spectrum collections on delinquent accounts and shares accounts, including:
- Visa credit and debit cards, signature loans, secured loans, real estate loans, and lines of credit etc.
- Negative shares
- Determine causes for delinquency, contact members to resolve issues, and negotiate repayment options.
- Analyze monthly reports and forecast potential charge-offs.
- Process garnishments and support the resolution of negative account balances.
- Maintain detailed records of all collection activity in accordance with policy.
Strategic and Analytical Functions
- Review delinquent portfolios and provide recommendations for legal action or loss mitigation.
- Use independent judgment to make decisions that minimize NCACU’s financial risk.
- Keep internal teams informed of fraud concerns or noteworthy collection issues.
- Continuously evaluate and refine collection processes to improve outcomes and efficiency.
Requirements
Qualifications
- Minimum of 2 years of experience in collections or recovery within a financial institution.
- Supervisory experience or demonstrated leadership capabilities preferred.
- Thorough understanding of lending and collection regulations, including legal processes for bankruptcy, garnishments, and foreclosures.
- Proven ability to make sound decisions using independent judgment.
- Familiarity with collection software systems and Microsoft Office Suite.
Skills
- Strong interpersonal and negotiation skills.
- Professional and empathetic handling of sensitive member situations.
- Bilingual (Spanish/English) is a plus but not required.
- High attention to detail and organizational ability.