Hybrid Operations Assistant bei Oceania International

About the role

As an Operations Assistant, you will play a key role in executing routine tasks, assisting with project coordination, supporting logistics processes, maintaining records, and ensuring timely communication across departments. This is an excellent opportunity for someone looking to gain broad operations experience in a dynamic and growing business

What you'll do

Customer Support & Ticketing Assistance

• Support the management of the ticketing system (Zendesk) by updating records and assisting with ticket assignments.
• Collaborate with customer service and tech support teams to ensure accurate information is communicated.
• Help monitor and compile data for department performance reports.

Logistics & Product Coordination

• Assist with product transfers between domestic warehouses and monitor shipment statuses.
• Support documentation and scheduling of international container shipments.
• Maintain inventory tracking via ERP systems and communicate low-stock alerts.

Administrative & Project Support

• Provide administrative support for cross-functional operations projects.
• Help coordinate internal meetings, take notes, and follow up on action items.
• Maintain department documentation, templates, and process guides.

ERP & Dashboard Maintenance

• Input data into ERP systems to ensure records are current and accurate.
• Assist in generating and updating dashboards for CS, Tech Support, and Marketing using tools such as Excel or Tableau.
• Run and format reports for internal teams on a weekly or monthly basis.

Warehouse Operations Support

• Assist with demo room scheduling, affiliate shipments, and coordination with marketing.
• Provide basic support in handling fulfillment processes, particularly for special projects or key partners.

Qualifications

Required:

• 1–2 years of administrative, operations, or logistics support experience.
• Proficiency in Microsoft Office and Google Workspace.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Excellent communication and collaboration skills.

Preferred:

• Familiarity with e-commerce, consumer products, or logistics environments.
• Being bilingual in Mandarin is a plus.

Working Conditions:

• Regular office hours with occasional flexibility to support shipping deadlines or projects.
• Prolonged periods of sitting and computer use; occasional lifting of packages or sample products.