Hybrid Truck Logisitics Supervisor- Arabi, LA bei Associated Terminals

ESSENTIAL JOB FUNCTIONS:

• Resolve customer issues through effective communication via email and phone.
• Schedule truck appointments using the company computer system and manage daily appointment numbers in coordination with the terminal manager and yard supervisor.
• Verify customer releases against available inventory.
• Process customer requests, including inventory reports, schedule projections, and bank documents.
• Handle material transfers between customers, ensuring proper documentation.
• Scan and file the previous day’s dock tickets and paperwork, saving in appropriate locations and sending them to customers each morning.
• Investigate and resolve discrepancies on dock tickets or in the inventory system.
• Foster a team-oriented atmosphere in the truck office by staying fully engaged with all employees.
• Assist truck logistics coordinators by working directly with truck drivers and resolving any issues at the window.
• Oversee the accuracy of truck logistics coordinators, providing coaching and instruction to ensure job improvement.
• Train new employees and consult with the Terminal Manager on potential disciplinary action when necessary.
• Manage multitasking requirements including phones, emails, computer systems, paperwork, scheduling, and meetings.
• Adapt to additional duties, including assisting at the window when required.
• Support company safety initiatives and report incidents following the company’s reporting protocol.

EXPERIENCE REQUIREMENTS:

• At least 1-3 years of similar experience in a maritime, industrial, or warehousing environment.

EDUCATIONAL REQUIREMENTS:

• High school or equivalent preferred

SKILL/ KNOWLEDGE REQUIREMENTS:

• Proficient in reading, writing, and communicating in English.
• Strong math and organizational skills with attention to detail.
• Ability to follow directions and perform job responsibilities safely.
• Team-oriented with a strong commitment to customer service.
• Ability to comply with operational directives and company policies.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other computer applications.
• Ability to work collaboratively in a fast-paced environment.
• Capable of filing documents both electronically and manually.

WORK ENVIRONMENT:

• Exposure to various weather conditions, including heat, cold, and varying elevations.
• Noise levels may range from moderate to high.
• Work environment includes light to heavy equipment, materials, and communication tools.
• Overtime and weekend work may be required.
• Typical shifts range from 8 to 10 hours per day.

CERTIFICATIONS/ LICENSES:

• Must attain and maintain a valid TWIC (Transportation Worker Identification Credential) card.
• CPR and first-aid training (in-house).
• Must pass pre-employment drug testing and random drug screenings.