Hybrid Manager of Mental Health Services bei RiverStone Health

Working title:  Manager of Mental Health Services 

Classification title: Program Manager 3 

Division:  CHC                                                                   

Program: Behavioral Health

Reports to:   Behavioral Health Program Director

FLSA status: Exempt: Full-time

Schedule: Monday-Friday

Wage Range: $71, 797 to $103,318 annually; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.  From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.  Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Behavioral Health Overview:

RiverStone Health recognizes that depression is the third most common reason for a visit to a health center and one in four adults suffer from a mental disorder in a given year. The Behavioral Health team provides mental health and substance abuse counseling and treatment for patients and provides referrals to other community-based services.

Job Summary:

This employee has overall responsibility for further developing and maintaining an effective, integrated behavioral health program to serve patients throughout the Community Health Center, Healthcare for the Homeless and School-Based Health Centers.  The Manager of Mental Health Services works effectively as a member of the leadership team while providing direct care to patients.  This position champions a Behavioral Health model of care in a community health center.

As an LCPC/LCSW, this position assesses and treats individuals with mental, emotional or substance abuse issues.  Duties include individual and/or group therapy, crisis intervention, case management, client advocacy, prevention and education.  The position consults with physicians and other clinic staff to provide solution-focused care.  The position coordinates and connects patients and clients to appropriate social services to meet the physical, financial, social and/or environmental needs of patients and their families as needed.  

The  Manager of Mental Health Services is responsible for managing the daily operations of the above  program/location(s), as determined by the Director of Behavioral Health, leading a team to provide high quality mental health and substance use care delivery.  The position builds relationships between the community, staff, providers and clinics.  The incumbent brings content expertise and knowledge surrounding the program elements, deliverables and metrics.  The work environment is typically fast paced.  Work is performed to ensure efficiency of program delivery, incorporating integrity and innovation to ensure a high level of customer service.

Essential Functions/Major Duties and Responsibilities:

A.   Manager of Mental Health Services & Patient Care Services                        75%

• Direct, supervise and evaluate work activities of behavioral health staff as directed by the Director of Behavioral Health.

• Develop and implement organizational policies and procedures for the behavioral health team.

• Plan, implement, and administer programs and services in a health care facility, including personnel administration, training, and coordination of behavioral health staff

• Review and analyze facility activities and data to aid planning and risk management, and to improve service utilization.

• Establish work schedules and assignments for staff, according to workload, space, and equipment availability.

• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.

• Maintain communication between medical staff, and department heads by attending behavioral health operations and other meetings as directed, and coordinating interdepartmental functioning as directed by the Director of Behavioral Health.

• Assist the Director of Behavioral Health with fiscal operations, including reviewing patient encounters and determining necessary adjustments, planning budgets, authorizing expenditures, and coordinating financial reporting.

• Develop instructional materials and conduct in-service and community-based educational programs.

• Excellent internal communication with other RiverStone employees, and providers to ensure efficiencies and quality customer service.

• Willingness and ability to ensure quality work, support of others and participate in quality improvement processes.

• Represent RiverStone Health in meetings, trainings or public events when needed.

• Leads and/or serves on a variety of appropriate internal and external committees to represent the Behavioral Health Services.

• Provide individual and group patient care.

• Provide complete and accurate patient medical records and documentation.

B.   Supervision Responsibilities                                        20%

• Provide clinical supervision to LCSW’s, LCPC’s, and LAC’s.

• Provide supervision for those seeking LCPC/LCSW licensure if appropriate.

• Ensure Standards of Behavior are practiced among the team.

• Coach and provide leadership to supervisees

• Utilize corrective action as directed by Director of Behavioral Health or HR when Policies and Procedures or Standards of Behavior are not met.

• Approve time off requested by supervisees and ensure that BH team is well staffed when approving time off.

• Approve time sheets for supervisees.

• Audit charts for appropriate diagnosis as directed by the Director of Behavioral Health.

• Audit charts for treatment plans as directed by the Director of Behavioral Health.

• Complete six month or yearly CHATs (Conversations to Help us Achieve Together) or other employee evaluations.

Non-Essential Functions/Other duties as assigned                            ≥5%

• Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education and Experience: 

Minimum Qualifications

• Master’s degree in Counseling, Social Work or related field

• Current LCSW, LCPC and LAC in good standing.

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Medical terminology training or experience

• 3 years of supervisory experience

• Experience in community education or presentations

• Experience in community health center or with underserved population

Certificates, Licenses, Registrations:

• Current professional license in the State of Montana LCSW or LCPC in good standing.

• Valid State of Montana Driver’s License in good standing

• Required to obtain emergency preparedness on the job training

• BLS Certification

Knowledge, Skills, and Abilities: 

• Computer literacy in Microsoft Office Suite.

• Knowledge of modern office procedures, practices, and equipment.

• Maintains a calm and positive demeanor during difficult client interactions.

• Demonstrates non-judgmental and empathetic listening skills.

• High degree of detail-oriented skill..

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

• Motivated to work collaboratively and maintain a positive work environment.

• Effective problem-solving skills

• Ability to communicate clearly and effectively with supervisors, co-workers and customers.

• Ability to prioritize and perform a wide range of tasks under pressure of frequent interruptions.

• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.

• Understands and adheres to administrative policies and procedures.

Customer Service Excellence: 

• Does things right the first time and accepts responsibility for mistakes

• Welcomes people to RiverStone Health

• Shows respect for each customer

• Anticipates customer needs and concerns

• Updates and informs customers

• Assists others and goes the extra mile

• Responsive to client interests and concerns

• Protects privacy and confidentiality

• Demonstrates proper telephone etiquette

• Gathers information and responds to complaints promptly

• Being professional

• Accepts ownership of Service Excellence.

Supervision: 

• Number FTE Directly Supervised: 5-8

  • Titles of Direct Reports: Clinical LCPC, LCSW, and licensure candidates

  • Pediatric BH Team Lead

• Number FTE Indirectly Supervised: 4

  • Titles of Indirect Reports: Pediatric LCPC’s and LCSW’s

Physical Demands and Working Conditions: 

• Standing, bending, sitting, lifting required

• Required to travel to different clinic locations

• Ability to travel and use own personal vehicle. Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making: 

• Work is structured by the Community Health Clinic (CHC), public health regulations and established behavioral health practices.

• Decisions directly affect the quality of services provided to the public.

• Decision making when unable to collaborate with the Director of Behavioral Health.

Communications & Networking: 

• Work directly with other team members to provide quality customer service for patients and customers.

• Coordinates, facilitates, and/or leads staff meetings, continuing education workshops, in-service meetings, educational materials, and training for staff as necessary.

• Responds to and resolves staff questions, will follow up on complaints and incidents as requested from Risk Management Manager, investigates clinical incidents to identify trends and opportunities for process improvement.

Budget & Resource Management: 

• Provides input into the development of the annual program budget

• Program supported by multiple FTE of varying fields/occupations