Homeoffice Director of Partnerships bei Nexben

Director of Partnerships

About Nexben

Nexben stands at the cutting edge of the fintech industry, reshaping the landscape of health and wealth benefits. We are dedicated to simplifying complex processes and empowering individuals to take control of their financial destinies. Join us in our mission of creating a better world through technological empowerment and community inclusivity.

Role Overview

Are you a strategic leader passionate about building impactful partnerships and driving customer success? Nexben seeks a visionary Director of Partnerships to lead our partner enablement and success initiatives. This role is pivotal in expanding the reach and impact of Nexben’s innovative products and services.

What You’ll Do:

As the Director of Partnerships, you will:

• Develop, execute, and measure strategies that empower partners to adopt and expand Nexben solutions.
• Lead and inspire partner success teams focused on driving product utilization and satisfaction.
• Foster strong relationships with partners to ensure long-term engagement and growth.
• Collaborate across departments to align partnership goals with broader business objectives.
• Reduce customer churn by increasing user adoption and supporting account expansion.

What We’re Looking For:

• Proven experience in partnership development, customer success, or related leadership roles.
• Strong strategic thinking and execution skills.
• Excellent communication and relationship-building abilities.
• A passion for helping partners succeed and grow.

Key Responsibilities:

• Act as a trusted advisor to partner success teams, offering guidance and best practices to enhance productivity, efficiency, and partner outcomes. 
• Advocate customer needs/issues cross-departmentally, working with internal teams to channel customer feedback and solutions into future enhancements to our platform.
• Attend regular business reviews with channel partners to assess product performance and user feedback, identifying opportunities for additional value-added solutions. 
• Be the escalation point for partner success team members. 
• Build and maintain strong relationships with partner success teams, external partners, and internal Nexben teams, driving a collaborative environment that ensures partner success. 
• Capture partner feedback from partner success teams and act as the voice of the customer with the product team to further develop and enhance Nexben products and services.
• Collaborate with other Nexben teams to provide feedback and identify expansion opportunities that will deliver a seamless customer experience. 
• Develop a communication cadence for partner success teams to follow up with their partners on products and updates that impact partner objectives.
• Develop and implement a practical critical account planning framework that produces data-driven measurement and results for assigned partner success teams and their applicable channel partners. 
• Develop and implement an effective account planning strategy for partner success managers to ensure retention, product adoption, and growth.
• Develop and track partner utilization, expansion, and satisfaction metrics and contribute to revenue growth and retention targets.
• Develop relationships with our channel partners in partnership with assigned partner success teams.
• Develop strategies to communicate, promote, and evaluate partnership opportunities on behalf of the organization. 
• Develop, track, and forecast critical metrics and document team goals.
• Ensure partner success teams are proficient and can educate partners on new product features and enhancements, highlighting their potential benefits and ROI. 
• Facilitate new partner / customer acquisitions based ensuring successful onboarding and adoption occurs. 
• Foster a collaborative team environment and continuously maintain fluency with overarching channel partnership needs and business priorities while supporting the delivery of an exceptional partner experience.
• Identify and negotiate partnership expansion efforts, including the launch of new integrated product experiences, unlocking new markets, developing new go-to-market paths, and improving cross-selling collaboration.
• Identify new processes and best practices necessary to effectively maintain and build relationships with existing partners, working with partner success leaders to implement them.
• Solve complex issues by interpreting partners' needs, identifying solutions, and assessing any downstream impact.
• Understand user workflows, pain points, and objectives to align our solutions with partner needs. 
• Work in partnership with the Partner Operations Manager, ensuring the succinct development and deployment of partner success resources such as knowledge bases, training materials, etc. 
• Work with partner success teams to capture and track all partnership KPIs.
• Support other functions as assigned.

Qualifications:

• Bachelor’s degree in business administration is recommended.
• Three to five years of proven leadership experience in customer/partner success or account management is preferred.
• A solutions-oriented mindset that can create memorable customer experiences and succinctly and clearly explain technical problems.
• Experience with the principles of customer success and account management.
• One to three years of experience providing real-time customer support for SaaS solutions.
• Strong knowledge of CRM software and customer success tools is a plus.
• Strong organization and project management capabilities. 
• Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. 

Ready to lead the future of partnerships at Nexben? Apply now and help us shape the next generation of benefits technology.

About Us

Welcome to Nexben: Where We Make Lives Better

At Nexben, we're in the business of making people's lives better. We believe in technology's transformative power when harnessed to enhance your health and wealth decisions. With a focus on people and their everyday experiences, we're here to challenge the status quo and reshape the landscape of health benefits. Our mission is clear: we're changing lives, whether it's for your neighbors, coworkers, or even the person you chat with at the grocery store.

What We Do

At Nexben, we simplify the complex so you can focus on what truly matters. Our cutting-edge financial technology empowers individuals to take control of their finances and expand their freedom of choice. With our simple, effective, accessible administrative and payment solutions, you can make wise financial decisions and live fully.

Culture and Community

We believe that we're better together. Nexben thrives on a culture that we are immensely proud of. Our strength comes from the diversity and talent of our people, who can be their authentic selves in an environment that champions equity and inclusivity. We listen attentively, constantly educate ourselves, and actively engage with others.

Leading the Way in Fintech

Nexben stands at the forefront of the fintech revolution in the benefits industry. Our financial technology solutions empower people to take control of their financial destinies, offering them unparalleled freedom of choice. Our administration and payment engine is a game-changer, facilitating seamless distribution and reconciliation of payments among all stakeholders. We've transformed the benefits landscape from a one-to-one transaction model to Nexben's groundbreaking many-to-many solution.

In everything we do, Nexben is committed to helping you lead a better life, whether it's through financial empowerment or building a more inclusive community. Join us on this journey, and let's make the world a better place together.

Additional Information

Click the position title for an overview of the position. The entire job description will be under attachments if one is available.

Make sure your resume provides a professional or personal reference. Information for a professional or personal reference should include their name, city, state, phone number, and years known.

Benefits

• Earn a competitive salary plus a benefit package.
• Medical, dental, and vision insurance 
• 401K retirement with matching funds 
• Personal Time Off and holiday pay
• This position is not eligible for benefits but has access to the employee welfare program.

Essential Job Functions

Essential functions, according to the Americans with Disabilities Act, may include any of the duties, knowledge, and skills outlined in this job description. This list is illustrative and is not a comprehensive listing of employees’ functions and duties in this position. Employees must be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function.

Non-Discrimination

Nexben will not discriminate against anyone based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, or veteran status. We are an Equal Opportunity Employer.

Americans with Disabilities Act accommodations 

Assistance with the application process may be requested through a People Operations Team Member at 616.765.2177.

Colorado Equal Pay Transparency Rule

The salary range is displayed in compliance with the Colorado Equal Pay for Work Act. This range is an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law.