Hybrid Office Admin/Customer Service bei Prairie Farms Dairy, Inc.

• Learn and follow established procedures.
• Answering phones/door and assuring visitor logs are being filled out by all visitors
• Access vendor database of locations to correctly communicate information
• Request necessary documentation from appropriate locations or departments
• Setup reminders for missing information and follow-ups
• Update claim files with email communication, work status changes, invoices, etc.
• Provide mandatory training materials for all locations and track for completion
• Process and provide monthly reports
• Processing incoming mail, research, scan, distribute, and file
• Request, distribute and file Certificate of Insurance documents
• Backup for Coordinator during vacation or out of office days
• Completing tasks quickly and efficiently due to tight deadlines or critical situations

Required Technical Skills:

• Basic math and reading skills.
• Ability to work well with numbers.
• Ability to have good phone etiquette. 
• Strong data entry skills.
• Proficient in Microsoft Excel

Required Soft Skills:

• Ability to work without direct supervision.
• Excellent verbal communication skills.
• Excellent leadership, interpersonal, and conflict resolution skills.
• Coachable and willing to learn.
• Ability to communicate effectively both verbally and in writing.
• Ability to multitask. 
• Strong attention to detail.

Educations, Certifications and Experience:

The following is preferred:

• Strong written communication skills.
• Microsoft Office Experience. 
• Proficient in typing.

Physical Requirements:

(S)he will be required to sit and stand for long periods of time. Will be required to lift and move large amounts of paperwork (boxes of files). Will be required to stoop, bend, and reach above the head and below the knees to file and retrieve data.

I understand the description of this job and the essential functions, as given above.   I also understand that all the duties are not described above and that I will perform those above and other related duties as directed by my supervisor.

Other:

Standard Hours: 8:00am- 4:30pm (subject to management’s discretion). Working overtime, holidays, and weekends may be required.