Hybrid Occupancy Specialist Apartment Community bei Investment Property Group

WHO ARE WE?

Investment Property Group owns and operates 151 properties throughout 13 states! Our current portfolio exceeds 111 mobile home locations with 19,000+ spaces and 40 multi-family apartment communities, nearly 7,300 units! IPG has eight core values: Integrity, Persistency, Fun, Continuous Change, Ownership, Teamwork, Customer Service and Diversity! Does this sound like you? You’ll fit right in.
   

What’s in it for you?

• Compensation: $23.00 - $27.00 hourly, depending on qualifications, education, and prior experience
• Schedule: Monday - Friday; 8am - 5pm
• Awesome Company Culture!
  

Job Description Summary

We are seeking a dedicated Occupancy Specialist to support the operations at Pierce Park Apartments, a 430-unit affordable apartment community in Pacoima, CA. This role is responsible for processing applications and recertifications for income-eligible households in accordance with HUD, LIHTC (Low-Income Housing Tax Credit), and other regulatory requirements. The Occupancy Specialist plays a key role in ensuring compliance with all housing program guidelines while also contributing to leasing, marketing efforts, and resident relations to support community stability and satisfaction.

Key Responsibilities:

• Oversees the application process for new move-ins and at each recertification within established regulatory guidelines
• Conduct property tours for prospective tenants through apartment community, units, and common areas
• Develop strategies to attract prospective tenants, including follow-up on leads and hosting promotional events
• Foster a positive, active, and collaborative relationships with residents, employees, and associated agencies
• Completes resident move ins and move outs in compliance with company procedures
• Work closely with property manager and maintenance teams to ensure seamless living experience for residents
• Monitor local market conditions and competitor activities to provide insight that support effective leasing strategies
• Maintains a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders
• Attends and participates in professional activities, meetings, organizations, and regulatory agency meetings or inspections
• Works to ensure that residents have a clean, safe, and well-maintained community
• Performs annual or more frequent inspection of units and follow ups
  

Requirements

Qualifications & Requirements:

• 1+ years’ leasing experience within the property management industry is required 
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members
• Exceptional time management and problem-solving skills
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic
• Experience with rent collection and delinquency management
• Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement
• Ability to handle complaints and ensure community standards are upheld
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
• Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates
• Proficiency in property management software (i.e., Yardi, CRM, Blue Moon, Rent Café, Vendor Café, Client Central)
• Must have a valid driver's license
   

What Will Make You Stand Out:

• Knowledge of tax credit and section 8 programs is preferred
• Excellent time management and organizational skills with the ability to manage time and prioritize tasks effectively
  

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision insurance, Life Insurance, Health Savings Account, Employee Assistance Program, and more
• 401k with company match
• Accrued 4-weeks of paid time off (PTO)
• Employee Referral Program
  

Check out our Company and Community reviews!

• https://www.ipgliving.com/careers
• https://www.ipgliving.com/resident-testimonials

If you are interested in having quick chat about this position, click apply now and we will reach out to you shortly!

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

Investment Property Group is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, creed, religion, sex, national origin, ancestry, age, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive.