Hybrid Customer Service Associate bei Kent Building Supplies
Kent Building Supplies · Saint John, Kanada · Hybrid
- Junior
- Optionales Büro in Saint John
Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.
Responsibilities
- Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
- Maintains records of history for all customer interaction in the customer service tool
- Identifies sales leads and potential opportunities
- Meets customer service targets
- Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
- Applies customer service to all customer interactions through all channels
Qualifications
- Call Center & Customer Service experience an asset
- Strong verbal and written communication skills
- Active listening skills to determine customer needs and a best course of action
- Proven problem-solving skills
- Flexibility and adaptability to work in a fast-paced environment
- Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
- Must be able to work well with a team and independently
- Available to work flexible hours/shift work