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Hybrid Assistant, Clinical Administrative Behavioral Health bei The Wright Center Medical Group

The Wright Center Medical Group · Wilkes-Barre, Vereinigte Staaten Von Amerika · Hybrid

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Description

POSITION SUMMARY

Position is responsible for various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on Behavioral Health department efficiency, the employee must be punctual, and have excellent attendance. Understanding conflict resolution is a benefit with this overall population. Willingness to work a flexible nontraditional schedule is required.


REPORTING RELATIONSHIPS

This position reports to the Behavioral Health Manager. No other roles report to this position.


JOB DUTIES & ESSENTIAL FUNCTIONS

While living and demonstrating our Core Values, the Clinical Administrative Assistant will:

  • Schedule patient appointments and follow-up visits for all BH patients
  • Monitor the call log, and transfer to BH staff triages
  • Schedule patients for staff psychiatrists and psychiatric NPs
  • Responsible for calling patients to reschedule appointments & follow up with no shows
  • Work with psychiatry residents’ schedules to ensure there is 1 resident to 1 psychiatrist
  • Register patients and verify/update demographics and insurance information.
  • Intake and check out of patients
  • Ensure copays are collected at time of visit
  • Manage patient information in Electronic Medical Records system
  • Perform cash account management activities
  • Verify insurance information from patients
  • Scan patient records into the EMR
  • Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
  • Create triages within the EMR system
  • Mail and receive new patient information packets
  • Answer and return phone calls in a timely fashion
  • Switch phones to night/weekend service
  • Perform other duties as assigned
  • Adhere to all Confidentiality and HIPAA rules and regulations at all times
  • Complete BH phone screens as directed
  • Mail no show & missed appointment letters

Requirements

QUALIFICATIONS

  • High school diploma or equivalent
  • Associates or Bachelor’s Degree preferred
  • Previous front-office experience (2-4 years) in a high-volume medical practice desirable
  • Experience with MEDENT or other EMR software a plus
  • Knowledge of medical terminology and insurances
  • Proficiency in Word, Excel, PowerPoint and E-mail
  • Must be reliable and punctual
  • Must have attention to detail
  • Must be able to perform effectively in a fast-paced environment with many changing priorities
  • Must be professional and customer service oriented to deliver quality excellent care
  • Ability to work independently and with a team
  • Professional written and verbal communication and interpersonal skills
  • Willingness to work a flexible schedule
  • Working knowledge of Behavioral Health /Addictions
Jetzt bewerben

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