Hybrid Director of Mission Services bei Goodwill of the Palm Beaches and Treasure Coast and Goodwill Manasota

DIRECTOR OF MISSION SERVICES

THE COMPANY: 

At Goodwill of the Palm Beaches and Treasure Coast and Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full Time Team Members can expect a consistent forty hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, 24/7 Goodwill-paid phone access to a doctor through Teladoc and many other attractive benefits listed below.

THE POSITION: 

Are you a mission and human services-oriented individual with a passion for driving impactful employment initiatives that support individuals in achieving self-sufficiency and career growth. This role is responsible for the strategic oversight and operational management of all internal mission employment programs, including Supported Jobs, Plus, Role Model Worker, and the GoodPartner Coach program across both territories served by Goodwill. While ensuring the effective implementation, administration, and continuous improvement of program processes, while overseeing data collection, outcome reporting, and compliance. 

As the Director of Mission Servies, you will: 

• Program Administration and Management

• Directly supervises Mission Case Managers for Goodwill Industries Manasota GoodPartner Coach Program, Supported Jobs Plus, Role Model Worker program, and may be asked to support other Mission programs aligning community needs with the strategic plan.
• Serve as the administrator regarding all internal mission employment programs at Goodwill to potential customers, families, and outside agencies. Makes referrals to other agencies, as needed. These programs may include, but are not limited to, on-the-job training, on-the-job evaluations, school-to-work transition, youth programs, residential treatment programs, flexible labor, and Supported Jobs Plus. 

• Ensures continual review/audit of caseloads and pending items within program; ensures that efforts, demonstration assessments, program intake and IDPs are completed in a timely manner and with nominal overdue entries at any given time.
• Identifies gaps in resources, services, and supports necessary to assist customers in achieving self-sufficiency and shares this information with the Mission Services Team so that they can be addressed as part of neighborhood and community development.

• Ensures that Memorandums of Understanding are in place and documented in the mission employment drive, and SharePoint with log for community partners participating in non-traditional employment programs at Goodwill matching strategic goals and community needs. Also, ensures receipt of approval by department head of participant, Risk Management, MDS and Human Resources department.
• Customer Service and Compliance:
• Documents and reports all inquiries, comments, and/or complaints as well as the details of actions taken in response to complaints for all internal case management mission program.
• Continually seeks opportunities to increase customer experience and to strengthen working relationships.

• Life Coach:
• May carry a case load in the GPC and/or Job Connection program. Provides team members with the opportunity to explore life options, by establishing a relationship which is customer centered, holds the team member and GPC team in unconditional positive regard, and encourages bigger thinking by maintaining a posture of curiosity and the use of powerful questioning.
• Provides a coaching atmosphere by asking powerful questions and providing reflective and direct communication where the customer can gain clarity and experience increased awareness and ability to self-identify strengths, barriers to self-sufficiency, and goals in life and work areas, resulting in establishing the customer’s Individual Development Plan (IDP).
• Team Activities:
• Provides services with an outcome-focus as identified by the Team Member, GPC and CRC team, which may include but is not limited to career development and preparation, employment, job retention, career advancement, financial literacy, and strengthened family relationships and functioning.
• Develops budgets and manages expenditures for areas of responsibility, including capital expense budgets.

• May serve as the liaison with community partners with licensing agreements sharing Goodwill space.

• Learning and Development Activities:
• Works with L&D, MDS and Mission Leadership to create and coordinate learning plans and technical training as needed.

• Attends and delivers in-service training and LDP sessions as assigned by Leadership.

THE BENEFITS:

Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Dailey Pay, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives
 

THE QUALIFICATIONS: 

• Proficient in the basic career and personal facilitating process while possessing strong interpersonal skills.   
• Experience with business systems, technology, procedures.
• Proficiency with Microsoft Office, specifically Excel spreadsheets.
• Emotional Intelligence (EQ): high levels of self-awareness, maturity, and self-control.
• Strong relationship management and interpersonal skills including interacting with senior leaders.   
• Excellent communication, decision making and problem-solving skills.
• Ability to analyze complex situations and make recommendations.
• Excellent conflict resolution and negotiation skills.
• Ability to maintain high level of confidentiality regarding employee information.
• Knowledge of and adheres to the current legislative regulations and the National Association of Social Workers (NASW) Code of Ethics.
• Ability to make data-based management decisions supporting community needs.

CERTIFICATIONS & LICENSES: 

• Demonstrated ability to perform duties required with a minimum of five years of experience in related fields and/or case management
• Relevant BS Degree, MS and professional certification preferred. 
• Coaching Certification from an accredited program, or five years of related experience preferably within a community-based setting performing community organization, community resource coordination, resource brokering, career, and personal counseling, and with the following three bachelor level courses:
• Theories in Counseling
• Human Development
• Ethical Practices in Counseling

SPECIAL REQUIREMENTS: 

• Must be willing to work occasional after-hours and weekends as directed by the Vice President, Mission Services, to attend community functions, and to travel as required.
• This position is safety-sensitive and requires drug testing.
• This role may require access to facility keys and alarm systems.
• Position will require travel to multiple locations and out of town locations, as needed.
• Must possess a valid driver’s license, appropriate insurance coverage and a privately-owned reliable means of transportation.  Under special circumstances, may be required to drive a company vehicle.
• This position may also require you to hold personal auto insurance, review of your MVR (Motor vehicle record) and complete a road test/driving test.

See full job description attached.