Hybrid Junior Public Schedules Coordinator bei Massachusetts Bay Transportation Authority, MA
Massachusetts Bay Transportation Authority, MA · Boston, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Boston
About the Department
Purpose and Scope
The Jr. Public Schedules Coordinator provides frontline support for producing, stocking, and monitoring paper schedule cards and related information products for the MBTA. The position is heavily field-oriented.
Position Duties
- Stock and maintain paper schedule cards at up to 75 MBTA Subway and Silver Line locations, ensuring fixtures are neat, organized, and fully supplied.
- Collect and properly dispose of expired schedule cards at stations.
- Inspect schedule fixtures (location, size, condition) and submit recommendations for improvements to the more senior coordinator.
- Track inventory levels, record deliveries in a central log, and flag low-stock locations for resupply.
- Maintain accurate records and spreadsheets related to schedule quantities, deliveries, and costs.
- Operate and monitor the paper schedule request ticketing system for station employees and fulfill approved requests by delivering additional cards from the Scheduling office.
- Update schedules information on the MBTA website and at select transit stations/stops as directed.
- Package and ship schedule maps, posters, and schedule cards to districts and stations according to established distribution lists.
- Basic edits to schedule card artwork and preparation of digital files for printing.
- Update and maintain databases used to supply schedule information to the Authority’s website; develop new databases as needed.
- Support the preparation of alternative format schedule cards (Braille, tactile, large-print) by gathering files and coordinating with vendors.
- Respond to routine inquiries from customers, co-workers, and/or vendors in a courteous and professional manner, and when necessary, escalate complex requests to the more senior coordinator or leadership.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
- Perform related duties and projects as assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
Supervision
- None
Minimum Qualifications
- A bachelor’s degree from an accredited institution.
- One (1) year of proofreading and/or design and layout experience as a Graphic Designer or in transit service planning or transit scheduling.
- Effective organizational, analytical, multi-tasking, time management, and interpersonal skills.
- Ability to use Word, Excel, and databases.
- Ability to use Adobe Creative Cloud or similar graphics and publishing software.
- Handle sensitive and confidential information in an appropriate manner.
- Possess excellent customer service, conflict resolution, and presentation skills.
- Ability to supervise and work effectively with a diverse workforce.
- Successful applicants must have English language skills required for the effective performance of the position.
- A valid Driver’s License
Other Qualifications
- A High School Diploma or GED with an additional five (5) years of directly related experience substitutes for the bachelor’s degree requirement.
- An associate degree from an accredited institution with an additional two (2) years of directly related experience substitutes for the bachelor’s degree requirement.
- A master’s degree in a related subject substitute for one (1) year of general experience.
- A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.
Preferred Experience and Skills
- The ability to use a geographic information system or schedule software applications (such as HASTUS or Trapeze).
- Written language fluency in Spanish.
- Written language fluency in Portuguese.
- Written language fluency in Cape Verdean Creole.
- Written language fluency in Haitian Creole.
- Written language fluency in Chinese.
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