Hybrid Homeless Youth Residential Case Manager bei NEVADA PARTNERSHIP FOR HOMELESS YOUTH

Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society. 

Strengthening and complementing our high-quality direct services for homeless youth, NPHY is dedicated to advocating for the Vegas Valley’s homeless youth population and serves as a leader in systems-level efforts to eliminate homelessness among Nevada’s youth.

Agency Culture

In addition to offering medical, vision, and dental coverage, and retirement benefits, NPHY offers a positive family-style work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded people and love what they do. In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together, such as annual family camping trips, quarterly staff outings, regular client outings, hiking trips, and much more, to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly trainings to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs. NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.  

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

Position Definition

Under the supervision of Programs Operations Manager, the Homeless Youth Residential Case Manager is responsible for providing case management services to an assigned caseload of clients enrolled in the Independent Living Program (ILP) and Transitional Living Program (TLP). Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, connecting clients to education and employment resources, advocating for clients, linking clients to mainstream services, and assisting the client with successfully graduating the program and achieving self-sufficiency. As part of the case management team, the Homeless Youth Residential Case Manager is responsible for the day-to-day independent living stability of assigned youth in the independent living program. 

Essential Responsibilities

• Manage a caseload of youth enrolled in the Independent Living Program (ILP) and Transitional Living Program (TLP). 
• Enforce all agency guidelines and expectations for youth in ILP/TLP (such as the Housing Unit Agreement, Visitor Agreement, Property Management Agreement, Monthly Case Plans, etc.). 
• Assist the client with identifying both their short-term and long-term needs, goals, and steps needed to be taken in order to achieve self-sufficiency.
• Work collaboratively with clients to achieve their goals and document these in their Monthly Transitional Case Plans and Case Notes.
• Assist clients with appointments and referrals for health examinations (eye, dental, therapy, wellness, etc.).
• Assist the client in accessing mainstream social services such as Medicaid, enrollment in the Supplemental Nutrition Assistance Program (SNAP), and/or SSI benefits.
• Conduct and assist with random and scheduled property inspections as assigned and communicate any repairs or property concerns to the Facilities Staff and Programs Manager.
• Collaborate with Direct Care Staff (evening and weekend staff) on client case plan, client progress, client needs, and provide necessary client updates while working together to encourage and motivate clients to follow and meet their goals.
• Upon program graduation, assist the client with enrollment into the NPHY Aftercare Program and assist clients with navigating Aftercare services.
• Utilize the Positive Youth Development (PYD) model when working with clients.
• Coordinate education and employment opportunities for the clients. Work with clients to link them to educational/employment advancement opportunities using NPHY and community resources (referrals, tutoring services, etc.) 
• Becoming the clients’ liaison when working to connect clients to agency partners, external employers, volunteers, etc.
• In collaboration with the Youth Programming Coordinator, facilitate group meetings, training, workshops, and classes for clients to increase Life Skills such as Financial Literacy, Education, Job Preparedness, and Health and Wellness.  
• Prepare and distribute program reports to various individuals and entities, within specified deadlines. 
• Maintain client records, in the Homeless Management and Information System (HMIS) and client case files, including but not limited to records of expenditures, activities, contacts, and other client information.
• Transport clients, as needed (example: medical appointments).
• Assist clients in securing and transitioning into their housing.  
• Follow agency protocols in requesting needed resources for clients, including determining the need, accurately filling out and submitting the appropriate forms, and distributing resources. 
• Serve as a backup to the Safe Place program (mobile crisis intervention). Respond immediately to Safe Place calls, conduct intake assessment, transport clients to safety, and plan follow-up.
• Able to respond to crisis intervention calls during the work day and after hours as needed on a rotating basis.
• Back-up for TH-RRH Case Managers, Drop-In Center Case Managers, and Emergency Shelter Case Manager: As part of a Case Management team, be able to assist and cross-train with other client programs.
• Provide backup and related supportive services to other agency staff, as needed. 
• Work within budgetary guidelines.
• Other duties as required or assigned by the Housing Programs Manager, Director of Programs, and/or the Chief Executive Officer.

Requirements

• Knowledge/experience with youth case management (preferably experience working with the homeless youth population and/or youth in a residential or transitional setting).
• Knowledge /experience working with youth utilizing Positive Youth Development, Motivational Interviewing, and other interventions.
• Knowledge of community resources such as transient youth care providers and employment/educational resources. 
• Knowledge of issues and problems associated with being a minor in crisis or other unstable situations. 
• Knowledge of the current child welfare system and barriers for services. 
• Knowledge of issues and best practices for homeless and runaway youth, ages twelve to twenty. 
• Ability to communicate professionally and effectively both orally and written.
• Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time. 
• Ability to work weekends and evenings, should expect to be available “on call” any given day of the week, including after normal business hours. 
• Ability to travel in-state and out-of-state. 
• Knowledge of confidentiality laws and ability to adhere to them. 
• Able to maintain a high level of professional and ethical standards.
• Knowledge of Office Suite programs (Word, Excel), internet, and web-based email, as well as software and technology typically found in the workplace.  

Qualifications

• A minimum of a Bachelor’s Degree in Social Work from an accredited college is required.
• Candidate must be a Licensed Social Worker (LSW) in the State of Nevada.   
• Must be 21 years of age or older.
• Must have a valid driver’s license and clear driving history record.
• Must be able to clear state and federal background check processes and alcohol/drug testing.

Benefits

• The Nevada Partnership for Homeless Youth offers a competitive benefits program including three weeks Paid Personal Leave and fourteen paid holidays per year. 
• Licensed Social Workers receive up to two days of company paid time off for CEU training and up to $200 for CEU or licensing expenses per year.
• NPHY also offers fully paid medical, dental, vision and life insurance plans for its regular full-time employees. Employees can also participate in a company sponsored 403(b) retirement plan with up to 3% match, and voluntary insurance plans.
• NPHY is also proud to offer holistic benefits to invest in YOU, click here for more information. 

NPHY thrives on an inclusive, diverse, equitable, and accessible workplace that fosters a sense of community.  If you think this position is for you, but your past experience doesn't fit perfectly with the position's qualifications, NPHY hopes you will submit an application and cover letter to tell us why.

How to Apply & Deadline

• Apply via NPHY’s recruitment page. 
• Position is open until it is filled.