
- Junior
- Optionales Büro in Milan
The ideal candidate has proven desktop support skills, and strong knowledge of Windows operating systems. They should possess excellent problem-solving abilities, effective communication skills, and a customer-oriented attitude. The candidate should be capable of working independently and as part of a team, with a commitment to delivering high-quality technical support.
Key Responsibilities
- Communicate with end-users via Microsoft Teams, email, and in-person.
- Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues on desktops, laptops, and peripheral devices.
- Install, configure, and maintain operating systems, software applications, and hardware components using hands-on and remote desktop methods.
- Manage user accounts, permissions, and access rights in accordance with company policies.
- Document and track all support requests using the ITSM ticketing system.
- Escalate complex technical issues to senior IT staff or specialized teams.
- Maintain hardware and software inventory in CMDB.
- Assist with the deployment and maintenance of IT equipment and infrastructure.
- Conduct user training and create documentation to enhance end-user understanding and productivity.
- Perform routine system maintenance and updates to ensure security and efficiency.
- Participate in IT projects and initiatives as required.
Job Qualifications
- High School Diploma
- 1-2 years of related experience or education.
- General IT knowledge in the areas outlined in Primary Tasks
- Associate degree in Information Technology, Computer Science, or a related field.
- One or more of the following certifications or their equivalent: CompTIA A+, CompTIA Network+, CompTIA Security+.
- 2+ years of related experience or education.
- 1-2 years of technical support experience in a Service Desk role.
- HP and Zebra Printer experience.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Excellent critical thinking skills and the ability to work under pressure.
- Customer-oriented attitude with a focus on delivering high-quality support.
- Ability to work independently and as part of a team.
- Advanced skills in Excel (formulas, pivot tables, etc.) and PowerPoint.
- Familiarity with virtualization, remote desktop solutions, and mobile device management.
- Must be able to lift 50 pounds and be able to bend, stoop, kneel, crouch, and crawl.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities