Hybrid Human Resources Operations Senior Analyst - HIH - Evernorth bei Evernorth Health Services

HR Administration:

·       Employee Data Management: Ensure and maintain accurate employee records, including personnel files, employment history, and personal data.

·       Workday Data Management: Administer and maintain Workday for data entry, reporting and systems integration.

·       Employee Onboarding: Handle the pre-onboarding, onboarding process, including employee documentation (payroll & benefits related like insurance, creche etc.,)

·       Employee Offboarding: Ensuring smooth offboarding of employees, including coordinating for full and final settlement, clearance checklist, ex-employee verification and queries etc.,

·       Prepare various HR Letters (e.g. appointment letters, employment letters, promotion letters, merit letters & transfer letters)

Benefits Administration:

·       Oversee the administration of health insurance, retirement plans and other benefits ensuring employees understand their options and assisting with enrollment or changes.

·       Leave Management: Track and handle employee leave balances and leave applications. Ensure alignment with company policy and compliance with statutory requirements.

Employee Support:

·       Employee Query Management: Act as the first point of contact for employee queries regarding HR polices, payroll, benefits and other operations matters.

·       Monitor and resolve the helpdesk queries within SLAs with quality delivery.

HR Policy & Process Development:

·       Process Optimization: Continuously review HR operations processes to identify areas of improvement, increase efficiency and enhance employee experience.

·       Documentation and knowledge management: Maintain HR operations process documents, policy manuals, templates and FAQs to provide quick access to HR information

Data Analysis & Reporting:

·       Track and analyze metrics, such as new hires, diversity, conversion rates & attrition.

Education:

·       Bachelor’s degree in the Human Resources, Business Administration, or a related field.

Experience:

·       Minimum of 5-8 years of experience in HR Operations.

Skills:

·       Solid understanding of HR operations processes specifically supporting the Indian market

·       Strong working knowledge of Workday

·       Attention to detail, accuracy handling HR tasks, demonstrates sense of urgency and can prioritize task to meet deadlines

·       Experienced in working with cross country and cross functional teams

·       Excellent organizational and time management skills

·       Ability to work independently and as part of a team

Other Requirements:

·       Excellent communication skills and interpersonal skills.

·       Ability to build relationships with various stakeholders.

·       Strong problem-solving and analytical skills.

·       Proficiency in Microsoft Office Suite

·       Ability to handle sensitive and confidential information with discretion

About Evernorth Health Services