Hybrid TEST Header/Footer Customer Experience Pipeline (Toronto, ON, CA) bei Rogers

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.   

Not only is our business strong, but so is our culture. We genuinely care about each other, and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.  

Let’s make your possible at Rogers. 

At Consumer Care, we believe our people are the heart of our success.  We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians.  We are leading the way in 5G for both coverage and reliability. Consumer Care is an opportunity for you to build something amazing, while accelerating your career.  Together we can make more possible.   

Life at Consumer Care – What We Offer 

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We invest in our people to unleash their potential so we can win as a team!  As part of the team, you will have access to a ton of amazing resources, discounts and perks.  To name a few:   

• Unlimited access to Headspace Premium for mindfulness training  

• Access to a virtual walk in clinic to connect with Healthcare Professionals from home 

• LIVX – Fitness Membership to attend classes virtually  

• Company matching contributions to charities you support 

• Paid time off for volunteering 

• Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan 

• Employee discounts to our products and services 

• Leadership development, Mentorship and Coaching programs 

• Work from home as of day 1  

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great. 

https://youtu.be/4qns5egM0vU 

What We’re Looking for 

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do.  Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing.  You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers.  You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service 

What You’ll Do 

Our customers come first, and they inspire everything we do.  As part of our team, you will be providing world class customer service by connecting with our customers, analyzing their needs and offering customized solutions.  You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.  You will be speaking to different people from across Canada.   

Who You Are  

• High School Diploma or equivalent 

• 1+ years of customer interaction in a professional role, either face to face or over the phone 

• Expert in communication and listening  

• A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.​ 

• Strong analytical and problem-solving skills 

• Ability to work a flexible schedule  

• Navigate multiple computer systems  

• Multitasking  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification.

Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: [[req_backgroundCheckPackageID]] 
Posting Category/Function: Technology & Information Technology
Requisition ID: 298326
 

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

Posting Notes:  Corporate