Hybrid Senior Global Specialist, Commercial Operations bei JENAVALVE TECHNOLOGY INC

Description

Job Title: Senior Global Specialist, Commercial Operations

Supervisor/Manager Title: Senior Director of Field Operations and Strategy

Job Description Summary:

The Senior Global Specialist, Commercial Operations will play a crucial role in driving operational excellence, generating data-driven insights, and optimizing processes to support the success of our commercial and sales teams. This individual will collaborate cross-functionally to develop and manage tools, reports, and workflows that enhance sales productivity, support new product launches, and drive revenue growth.

Key Responsibilities:

Commercial Operations & Enablement

• Develop and optimize sales processes; support selection and implementation of CRM platforms (e.g., Salesforce, D365) and other efficiency tools.
• Create and manage territory maps, coverage models, and account segmentation to support the go-to-market strategy.
• Act as CRM business owner, gathering requirements, testing enhancements, training users, and driving adoption.
• Partner with Marketing to execute account-based targeting and utilization campaigns to increase therapy awareness.

Product Commercialization & Launch Support

• Serve as the primary Commercial Operations contact for product launches.
• Develop launch readiness trackers to monitor timelines, deliverables, and dependencies.
• Collaborate with Marketing, Sales, Regulatory, and Supply Chain to coordinate launch activities.
• Build reporting dashboards to track launch performance, adoption, and sales impact.
• Support forecasting and demand planning to align inventory and supply.
• Create tools, training, and resources to enable effective product introductions.
• Monitor post-launch performance, gather feedback, and drive continuous improvement.

Sales Analytics & Reporting

• Build and maintain dashboards and reports (e.g., Power BI, CRM) to track KPIs, sales performance, and pipeline health.
• Deliver insights and recommendations to inform strategy and drive improvement.
• Support forecasting and planning to ensure accurate revenue projections.
• Analyze customer data to identify trends, risks, and opportunities.

Process Improvement & Technology

• Identify bottlenecks and implement process improvements to streamline workflows.
• Lead or support deployment of tools that boost sales productivity.
• Collaborate with IT and analytics teams to evaluate and maintain sales technology platforms.
• Support training, onboarding, and best practices for tools and processes.

Cross-functional Collaboration

• Partner with Sales, Marketing, Finance, and Field teams to align goals and priorities.
• Support budgeting, program spend tracking, and compliance with policies and regulations.
• Represent Commercial Operations in business reviews and planning cycles.

Qualifications

Education:

• Bachelor’s degree in Business, Operations, Analytics, or a related field or with equivalent work experience.

Experience:

• Minimum 2 years in Sales or Commercial Operations.
• Experience in medical device, MedTech, or healthcare preferred.
• Proficiency with CRM platforms (e.g., Salesforce) and analytics tools (e.g., Power BI).

Skills & Abilities:

• Strategic thinker with strong analytical skills.
• Advanced Excel and data visualization capabilities.
• Ability to translate data into actionable insights.
• Comfortable in a fast-paced, evolving environment.
• Excellent communication, collaboration, and influence skills.
• Strong project management and problem-solving abilities.