Hybrid Senior Manager of Network Operations bei CBTS

Job Purpose

The Senior Manager of Network Operations provides strategic leadership and operational oversight for advanced networking and cloud-based services within a Managed Services framework. This role ensures the reliability, scalability, and security of modern network architectures—including SD-WAN, SASE, and Network-as-a-Service (NaaS)—while integrating cloud infrastructure across public, private, and hybrid environments.

This is a management-focused position, not a hands-on technical role. The emphasis is on leading teams, managing tasks, handling 24/7 escalations, allocating resources appropriately for projects and incidents, ensuring goals and metrics are met, maintaining SLA compliance, and producing reports and dashboards for senior leadership.

Essential Functions

1. Strategic Leadership

• Define and execute operational strategies for managed networking services (SD-WAN, SASE, NaaS, and traditional enterprise networking).
• Align network operations with business objectives, customer needs, and emerging technology trends.

2. Operational Excellence

• Oversee daily network operations, including performance monitoring, incident response, and capacity planning.
• Ensure high availability, security, and optimal performance through proactive management and continuous improvement.

3. Automation & Innovation

• Promote automation using Infrastructure as Code (IaC), scripting (e.g., Python), and orchestration tools (e.g., Ansible, Terraform).
• Encourage DevOps practices and implement CI/CD pipelines to improve agility and service delivery.

4. Cross-Functional Collaboration

• Partner with Solutions Architecture, Cloud Operations, Cybersecurity, and Product teams to deliver integrated solutions and resolve complex challenges.
• Support initiatives such as service onboarding, migrations, and customer escalations.

5. Vendor & Technology Management

• Evaluate, select, and manage vendors and technology partners to support network and cloud services.

6. Team Leadership & Development

• Lead and mentor a high-performing team of network engineers and operations specialists.
• Foster a culture of accountability, collaboration, and continuous learning.
• Maintain comprehensive network documentation including diagrams, standards, configurations, and change management plans.
• Drive process improvement initiatives.

7. Project & Financial Management

• Lead network-related projects including upgrades, migrations, and new technology deployments.
• Contribute to budget planning and cost management for network infrastructure and operations.

8. Continuous Learning & Industry Awareness

• Stay current with emerging technologies and industry best practices.
• Apply new knowledge to enhance service capabilities and maintain a competitive edge.

Education

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required.
• MBA or Master’s degree preferred.

Certifications

• Relevant certifications such as CCNA, CCNP, ITIL, or equivalent are preferred.

Experience

• Minimum of 10 years of experience in Network Engineering or a related field.

Skills & Competencies

• Exceptional organizational and communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Deep understanding of network infrastructure, including routing/switching platforms, firewalls, load balancers, virtual networks, and wireless technologies.
• Proficiency in networking protocols (TCP/IP, OSI model, BGP, OSPF, EIGRP, MPLS).
• Expertise in network security (firewalls, IDS/IPS, VPNs, security protocols).
• Experience with cloud networking (AWS, Azure, GCP).
• Familiarity with network automation tools and scripting languages (Python, PowerShell, Ansible, Terraform).
• Skilled in performance monitoring and troubleshooting using tools like SolarWinds or Nagios.
• Strong leadership and team development capabilities.
• Strategic planning and execution aligned with business goals.
• Project and vendor management experience.
• Budgeting and financial oversight.
• Effective problem-solving and decision-making under pressure.
• Commitment to customer satisfaction and relationship building.