Hybrid Finance Clerk I - Budget & Finance (Utilities Customer Service) bei Town of Davie, FL

About the Department

The Town of Davie has transitioned to a four (4) day work week schedule (10 hours per day). Hours of work are Monday through Thursday 7:30am-6:00pm.

Under general supervision, performs fiscal control and governmental accounting work in a division of a large Town department. May be  responsible for various parts of the bookkeeping, accounts payable, utility billing, or payroll cycles, including  billing, receipts, deposits, balancing, processing payments, timekeeping, and records maintenance.  Is responsible for customer contact. Reports to division supervisor.

Position Duties

• Graduation from high school supplemented by vocational course work in bookkeeping or accounting

• One (1) to two (2) years of experience in bookkeeping or accounting-clerical work.

• Prior customer service experience is required.

• Prior cashiering experience is preferred. 

• Strong attention to detail and ability to handle financial transactions accurately
• Excellent customer service and communication skills.
• Ability to multi-task and manage front desk responsibilities while assisting with financial tasks.

Minimum Qualifications

Essential Functions

• Provides customer service to utility customers in person, on the phone, through email and other appropriate methods. Answers telephone and other inquiries. Provides information and distributes various forms and applications. Explains policies and procedures and refers customers to higher authority, if necessary.

• Receives and independently processes payments for utilities and finance. Processes monies using proper codes to receipt payment to correct accounts. 

• Reviews and balances revenue batches created by departments with checks, receipts and paperwork submitted. Prepares finance receipt batches for review and bank deposit. 

• Balances daily receipts with cash on hand. Prepares daily cash balance reports. Prepares and maintains related records necessary for bank deposit and accounting services.

• Assists in the maintenance of customer records and computerized customer data base.

• Independently reviews utility service applications and payments and inputs information into account records.

• Screens and independently answers inquiries concerning status of adjustments, refunds and payments.

• Creates, prints and distributes work orders for utility operations personnel.

• Updates water and sewer meter disconnect lists associated with nonpayment.

• Creates and transmits payment plans for past due accounts.

• Contacts customers, residents, and outside vendors concerning utility accounts and payments. Contacts and corresponds with customers to resolve problems regarding bills.

• Contacts employees in Town departments concerning finance receipt discrepancies and reports. 

• Opens utilities customer service office daily. Ensures office doors, safe, and equipment are properly closed, shut down, and locked each evening.

• Operates office equipment such as a computer terminal, cash drawer, money counter, calculator, copy machine, and telephone.            

• Files and retrieves records, materials and applications.

Other Qualifications

• Health Insurance
  • 100% paid by the Town for single coverage, 50% paid by the Town for dependents.  
• Schedule: 4 day work week - 10 hour days (Monday-Thursday)
• Leave: 
  • Holidays – 13 days per year
  • Sick Leave – 3.69 hours accrued per pay period
  • Vacation Leave – Accrue 2 weeks per year, accrual rate increases every 5 years (capped at 4 weeks after 10 years of service).
  • Birthday Leave – 1 day per year after successfully passing probation
  • Quality Service – 1 day per year after successfully passing probation and other conditions.
  • Wellness Days – 2 days per year after successfully passing probation. 
• Pension/Retirement: 
  • Town Sponsored Pension – mandatory 3% contributions per pay period.
  • 457 Deferred Compensation Plan- Employee is entitled to make voluntary contributions through the payroll to the Town sponsored 457 deferred compensation plan only.