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Hybrid Receptionist bei Full Compass Systems LTD

Full Compass Systems LTD · Madison, Vereinigte Staaten Von Amerika · Hybrid

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Description

Love what you do. Support the pros behind the shows!


Work for a company that treats its employees like family! After all, Full Compass Systems is a family-owned business that has almost 50 years’ worth of building relationships with our employees and customers. We are a one-stop shop for anything audio, video, lighting, and musical equipment related. We work with Fortune 100 companies, start-up companies, and every type of organization in between. Our benefits Include: 

  

On-Site Restaurant

Volunteer Time Off

Paid Time Off

Health/Dental/Vision Insurance

401(k)


  

Position Summary

The Receptionist answers the phone in a friendly, helpful manner; directs calls to the appropriate person or department; and greets customers and visitors.


Essential Job Functions

  • Answer incoming calls in a pleasant, helpful manner and direct/transfer them to the appropriate person/department.
  • Greet and assist customers, visitors, and vendor reps as they arrive; provide vendor reps with a vendor packet. 
  • Provide callers with information such as company address, directions, fax numbers, website address, etc.
  • Notify staff of deliveries to the front desk. 
  • Enforce PCI compliance by requiring visitors and vendors to sign-in and wear a visitor or vendor badge. 
  • Maintain AX customer database by completing daily leads distribution and monitoring the Account Management Inbox.
  • Utilize SalesForce for customer information management.
  • Complete weekly assigned projects dictated by the Sr. Manager, Sales Operations.
  • Demonstrate predictable and consistent attendance.


Requirements

Required Education and Experience

  • High school diploma, or equivalent. 
  • 1+ years of office experience required. 

Preferred Education and Experience

  • Customer service experience preferred.
  • Experience using AX.

Qualifications

  • Working knowledge of Microsoft Office Suite.

Competencies

  • Effective team player.
  • Ability to prioritize and manage multiple projects at once.
  • Excellent verbal and written communication skills.
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