Hybrid Automotive Service Advisor bei Van Horn Kia of Sheboygan
Van Horn Kia of Sheboygan · Sheboygan, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Sheboygan
If you are dedicated to providing an outstanding customer experience and want to work with a great team, we invite you to apply!
Why work as a Service Advisor at Van Horn:
- Generous paid time off policy including vacation, personal days, and holidays
- No Sunday’s
- Gym/workout reimbursement
- Tuition reimbursement
- Health, Dental Vision, 401k & more!
- Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
- Employee discounts on vehicles, parts, and service
- Employee Stock Ownership Program (ESOP)
- Professional work environment
- Promote from within culture
- Community involvement
- Employee referral program
- Holiday parties, brewer game, summer picnic & more!
Your Responsibilities:
- Greet customers promptly and pleasantly
- Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance
- Perform vehicle walk around with customer to determine needed repairs.
- Review vehicle maintenance history and make recommendations
- Provide the customer with available options for repairs while explaining the benefits of timely repairs
- Sell recommended service work to customers based upon mechanics diagnosis
- Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
- Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
- Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
- Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
- Verify warranty and service contract coverage and administer claims for qualifying repairs
- Follow up with customers to ensure customer satisfaction
- Review completed work and charges with the customer and/or send a digital invoice for online payment.
- Daily collaboration with the BDC team including prompt response to customer inquiries
Qualifications:
- High School Diploma or equivalent
- Valid Driver’s License
- Previous customer service experience preferred but not required
- Must be organized, reliable, and able to work in a fast-paced environment
For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !