Hybrid Customer Service Representative bei Fellers Careers Site

About the role

The Customer Service Representative is responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets. 

What you'll do

• Maintaining departmental service level targets
• Responding to customer inquiries
• Processing Orders
• Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
• Have basic product knowledge 
• Keep accurate records of customer interactions, transactions and complaints
• Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
• Additional duties as assigned

Qualifications

• Minimum 1 year experience in a Call Center Customer Service role
• Strong customer service and active listening skills
• Excellent communication skills
• Ability to prioritize work and manage time effectively
• Basic computer skills
• High school diploma
• A passion for customer advocacy
• Proficient with Microsoft Office Suite

The pay range for this role is:

17.00 - 19.00 USD per hour (Michigan)