Hybrid Team Supervisor bei Mercy Housing and Shelter Corporation

Scheduled Work Times/Locations  

Monday – Friday, 8:30AM – 4:30PM; flexibility for occasional nights and weekends when necessary 

211 Wethersfield Avenue, Hartford, CT.

Job Summary:

The Team Supervisor is responsible for the overall function and implementation of the case management programs, ensuring the highest quality of service within the mission of Mercy Housing and Shelter Corporation. The Team Supervisor at Mercy Housing & Shelter oversees 50 assigned cases.  

 The Team Supervisor also provides guidance, assistance, and oversight to all Community Social Workers (I and II) and Peer Support Specialist, in addition to serving as support to the Director of Program Services. These responsibilities include but are not limited to maintaining cooperative relationships with community agencies and partners, participating in community collaborations such as CHR/other HERO service providers, DMHAS, GH CAN and other provider meetings, and facilitating case management meetings on a regular basis, including scheduling and note taking.

Supervisory Duties and Responsibilities:

• Manage workflow of Community Social Workers and Peer Support Specialist including defining goals, communicating objectives and monitoring performance.
• Train new hires in all aspects of case management.
• Train all new Community Social Workers in Smartsheet, DDAP, and/or HMIS.
• Create and maintain team schedules utilizing Outlook, including approving PTO and timecard exceptions.
• Provide weekly/monthly documented supervision to Community Social Workers and Peer Support Specialist along with uploading supervision notes/feedback.
• Maintain and audit client case files to ensure that required documentation is up to date including but not limited to ROIs, financials, leases, etc. 
• Monthly monitoring of Smartsheet, Department Mental Health, and Addiction Services information technology database (DDAP) and the Homeless Management Information System (HMIS) for data input/integrity.
• Oversee completion of required documentation within the prescribed timeframe per funder and agency policy, including case notes, assessments, and completeness of case files. Work closely with QA Director to monitor programs.
• Complete formal evaluation on an annual basis and 90-day evaluations for new hires.
• Work with Director and HR on staff morale and office environment issues/improvement. 
• Documentation of any employee disciplinary/performance issues.
• Review critical incident reports and follow up, as necessary.
• Inform direct supervisor of incidents and maintain file of critical incident reports.
• Attend biweekly/monthly meetings such as; CHR/other HERO service providers, DMHAS, GH CAN and other provider meetings as required.

Case Management Duties and Responsibilities

• Maintain a caseload and work with the client/consumer to assess their habits and patterns of behavior that could lead to obtaining and maintaining stable housing, recovery goals and involvement with providers and community resources.
• Assist clients in developing and implementing recovery plans to move towards self-sufficiency and to maintain secure, safe affordable housing and support their recovery journey.
• Aid clients with budgeting, employment search, arranging childcare and parenting classes/groups, locating permanent housing, managing medical issues, and addressing transportation and other needs.
• Advocate and mediate for client/consumer when needed regarding conflicts in care/services, landlord/property management issues/concerns, etc.

Required Skills/Abilities: 

• Self-starter, able to work independently, and taking the initiative with decision making capabilities.
• Excellent interpersonal skills, strong ability to set boundaries with clients.
• Ability to collaborate with community organizations and Supervisor.
• Excellent verbal and written communication skills including in virtual settings.
• Excellent organizational skills and attention to detail.
• Excellent time management skills: ability to prioritize tasks.
• Strong analytical and problem-solving skills with a can-do attitude.
• Ability to lift boxes and other materials up to 20 pounds.  
• Ability to adapt to the needs of the organization volunteers, and grant requirements.

Licenses and Certifications 

Education and Experience:

• Bachelor’s degree (B.A.) from four-year college/university or two-three years’ related experience and/or training; or equivalent combination of education and experience, preferably with homeless persons, persons with mental illness and/or substance abuse.
• Bilingual, Spanish/English encouraged.

Licenses and Certifications 

Compensation & Benefits

Physical Demands

• The physical demands associated with the essential functions of this job are intermittent physical activity, such as walking, sitting and occasional lifting. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.