Hybrid Manager of Software Engineering (22400) bei Pegasystems
Pegasystems · Waltham, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Waltham
Career Opportunities: Manager of Software Engineering (22400)Requisition ID 22400 - Posted - United States - Massachusetts
Job ID: 22400
Meet Our Team:
Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Manager, you’ll lead a globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Please note this role is onsite in Waltham 3 times per week.
Picture Yourself at Pega:
At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.
What You'll Do at Pega:
- Lead and mentor a team of SREs supporting the Launchpad SaaS platform.
- Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
- Collaborate with product and platform teams to design scalable, fault-tolerant systems.
- Drive incident response, root cause analysis, and continuous improvement.
- Champion automation, observability, and DevOps best practices.
- Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are:
- A seasoned engineering leader with a passion for reliability and operational excellence.
- Proven experience managing SRE or DevOps teams in a cloud-native environment.
- Comfortable working with globally distributed teams and navigating cultural and time zone differences.
- Strong background in systems engineering, distributed systems, and CI/CD pipelines.
- Excellent communicator and collaborator, able to influence across functions.
What You've Accomplished:
- 8+ years in software engineering or infrastructure roles, with 3+ years in a technical or people leadership capacity.
- Strong experience applying SRE principles in a SaaS company.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
- Demonstrated success in scaling systems and teams in a fast-paced environment.
Education & Certifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
Relevant certifications such as:
- AWS Certified DevOps Engineer or Solutions Architect
- Google Cloud Professional DevOps Engineer
- Certified Kubernetes Administrator (CKA)
- ITIL Foundation or SRE Foundation (optional but a plus)
Pega Offers You:
- Analyst-acclaimed technology leadership.
- Continuous learning and development opportunities.
- An innovative, inclusive, agile, and fun work environment.
- Competitive compensation, bonus incentives, and equity participation.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22400
Meet Our Team:
Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Manager, you’ll lead a globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Please note this role is onsite in Waltham 3 times per week.
Picture Yourself at Pega:
At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.
What You'll Do at Pega:
- Lead and mentor a team of SREs supporting the Launchpad SaaS platform.
- Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
- Collaborate with product and platform teams to design scalable, fault-tolerant systems.
- Drive incident response, root cause analysis, and continuous improvement.
- Champion automation, observability, and DevOps best practices.
- Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are:
- A seasoned engineering leader with a passion for reliability and operational excellence.
- Proven experience managing SRE or DevOps teams in a cloud-native environment.
- Comfortable working with globally distributed teams and navigating cultural and time zone differences.
- Strong background in systems engineering, distributed systems, and CI/CD pipelines.
- Excellent communicator and collaborator, able to influence across functions.
What You've Accomplished:
- 8+ years in software engineering or infrastructure roles, with 3+ years in a technical or people leadership capacity.
- Strong experience applying SRE principles in a SaaS company.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
- Demonstrated success in scaling systems and teams in a fast-paced environment.
Education & Certifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
Relevant certifications such as:
- AWS Certified DevOps Engineer or Solutions Architect
- Google Cloud Professional DevOps Engineer
- Certified Kubernetes Administrator (CKA)
- ITIL Foundation or SRE Foundation (optional but a plus)
Pega Offers You:
- Analyst-acclaimed technology leadership.
- Continuous learning and development opportunities.
- An innovative, inclusive, agile, and fun work environment.
- Competitive compensation, bonus incentives, and equity participation.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22400
Meet Our Team:
Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Manager, you’ll lead a globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Please note this role is onsite in Waltham 3 times per week.
Picture Yourself at Pega:
At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.
What You'll Do at Pega:
- Lead and mentor a team of SREs supporting the Launchpad SaaS platform.
- Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
- Collaborate with product and platform teams to design scalable, fault-tolerant systems.
- Drive incident response, root cause analysis, and continuous improvement.
- Champion automation, observability, and DevOps best practices.
- Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are:
- A seasoned engineering leader with a passion for reliability and operational excellence.
- Proven experience managing SRE or DevOps teams in a cloud-native environment.
- Comfortable working with globally distributed teams and navigating cultural and time zone differences.
- Strong background in systems engineering, distributed systems, and CI/CD pipelines.
- Excellent communicator and collaborator, able to influence across functions.
What You've Accomplished:
- 8+ years in software engineering or infrastructure roles, with 3+ years in a technical or people leadership capacity.
- Strong experience applying SRE principles in a SaaS company.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
- Demonstrated success in scaling systems and teams in a fast-paced environment.
Education & Certifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
Relevant certifications such as:
- AWS Certified DevOps Engineer or Solutions Architect
- Google Cloud Professional DevOps Engineer
- Certified Kubernetes Administrator (CKA)
- ITIL Foundation or SRE Foundation (optional but a plus)
Pega Offers You:
- Analyst-acclaimed technology leadership.
- Continuous learning and development opportunities.
- An innovative, inclusive, agile, and fun work environment.
- Competitive compensation, bonus incentives, and equity participation.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22400
Meet Our Team:
Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Manager, you’ll lead a globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Please note this role is onsite in Waltham 3 times per week.
Picture Yourself at Pega:
At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.
What You'll Do at Pega:
- Lead and mentor a team of SREs supporting the Launchpad SaaS platform.
- Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
- Collaborate with product and platform teams to design scalable, fault-tolerant systems.
- Drive incident response, root cause analysis, and continuous improvement.
- Champion automation, observability, and DevOps best practices.
- Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are:
- A seasoned engineering leader with a passion for reliability and operational excellence.
- Proven experience managing SRE or DevOps teams in a cloud-native environment.
- Comfortable working with globally distributed teams and navigating cultural and time zone differences.
- Strong background in systems engineering, distributed systems, and CI/CD pipelines.
- Excellent communicator and collaborator, able to influence across functions.
What You've Accomplished:
- 8+ years in software engineering or infrastructure roles, with 3+ years in a technical or people leadership capacity.
- Strong experience applying SRE principles in a SaaS company.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
- Demonstrated success in scaling systems and teams in a fast-paced environment.
Education & Certifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
Relevant certifications such as:
- AWS Certified DevOps Engineer or Solutions Architect
- Google Cloud Professional DevOps Engineer
- Certified Kubernetes Administrator (CKA)
- ITIL Foundation or SRE Foundation (optional but a plus)
Pega Offers You:
- Analyst-acclaimed technology leadership.
- Continuous learning and development opportunities.
- An innovative, inclusive, agile, and fun work environment.
- Competitive compensation, bonus incentives, and equity participation.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
