
- Professional
- Optionales Büro in Singapore
Please note that due to the location of this role’s primary client base, Mandarin fluency is a requirement.
Key Responsibilities
- Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives
- Be our customer’s champion and collaborate cross-functionally to deliver a great customer experience
- Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts
- Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts.
- Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation
- Drive a high NDR and GDR on your book of business.
- Share feedback from the field that contributes to our product roadmap
Skills, Knowledge & Expertise
- Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services
- Have worked across a broad customer base in the APAC region
- Are flexible, adaptable and comfortable with changing priorities
- Strong sense of curiosity and desire to deliver great customer experience
- Excellent communicator with strong interpersonal skills
- Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services
- Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers.
- Experienced in evaluating customer needs and preferences and being able to showcase real proof of value to our customers as they grow and expand with us.
- Have a collaborative mindset
- Address problems immediately and can work across functions to solve problems
- Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team
- 3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions
- Experience working with customers distributed across many internal teams
- Strong relationship building skills, with track record of building advocacy, retention and generating net new business
- Demonstrated track record of success and quota over achievement
- Able to work in a matrix organisation, and the ability to share the spotlight
- A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient
- Interest and curiosity about digital assets and the crypto economy
- Knowledge or experience in AML, particularly for crypto
- Experience working in the blockchain / Web3 industry
- Additional language skills: French
- Keen interest in public speaking and being present in events across the region
Job Benefits
- Competitive salary
- Share Options
- Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
- Health insurance
- Personal training budget
- Laptop + equipment you need
- Home office allowance
- Full access to Spill Mental Health Support