Hybrid Desktop Engineer (ONSITE) bei Cognizant

As an Desktop Support, you will make an impact by optimizing cloud solutions to enhance operational efficiency and drive innovation. You will be a valued member of the team and work collaboratively with Communications teams. 

In this role, you will: 

• This position requires extensive knowledge and experience with desktop technology including but not limited to Windows desktop operation systems Apple Mac Operating system desktop applications Multi Function Devices (print fax copier scanner) and wireless devices such as Android phones iPhones and or iPads and basic networking concepts.

• This Desktop Support position provides expert level technical assistance in supporting and preparing desktop supported applications and hardware.

• This position receives escalated-level support issues from an internal Service Desk Application Installation Support and Troubleshooting Devices reimage and deployment to new users.

• White collar support for VIP and managing legal hold devices securely Vendor coordination to repair devices Reaching out to device manufacturer to support and fix hardware issues.

• New hire onboarding support.

• Key responsibilities include verifying shipment details packaging laptops preparing shipping documents and coordinating deliveries including overnight shipments.

• Laptop lifecycle management CMDB Asset management Configure test and manage Network equipment at client location. Also check the server in case of any issues.

• Report any issues that require immediate attention.

• Verify & manage all the Conference Rooms.

• Periodically check the hardware at the desks and all the rooms.

• Raise a request for replacement in case of any faulty hardware.

• Continuously work with Facilities to improve the IT Facilities.

• Implement the changes proposed by Facilities.

• IT Peripheral/Replacement equipment requests need to be checked and accessed before procuring the hardware for a user.

• Need to gather and update the details regarding the RU (Resource Unit) counts for our monthly billing process.

• This includes reviewing any changes in usage of client devices and ensuring that all data is accurate and up to date before we finalize the billing statements.

• Need a comprehensive understanding of network devices specifically routers switches and access points.

• This includes their functions how they interact within a network and their roles in facilitating connectivity.

Work model: 

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Onsite position requiring 5 days a week in a client office in Paramus, NJ. 

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. 

 What you need to have to be considered 

• skills on MS Office Apple Mac Windows.

• Printer support Must have knowledge of application installation and troubleshooting including Mac OS X and Windows 11.

• Must have Knowledge of printers and video conferencing devices and network devices.

• Independently perform a variety of desktop support-related tasks.

• Advanced knowledge of desktop technology. Familiarity with remote desktop management tools. Experience in technical write

 These will help you stand out 

• Familiarity with remote desktop management tools.
• Experience in technical write
•  Display strong communication and collaboration skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. 

Salary and Other Compensation

Applications will be accepted until August/11/2025.

The annual salary for this position is between $37,804 – $74,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

 Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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“Cognizant is an equal opportunity employer.  Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”