Hybrid Inside Sales Associate bei ACR Supply Company

Why ACR Supply?  ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a 2018, 2021, 2022, 2023 and 2024 Best Christian Places to Work awardee. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work. At ACR Supply, we believe in serving with excellence, and our Inside Sales Associates are at the heart of that mission. If you’re looking for a role where your daily work has a direct impact on businesses, families, and entire communities, we’d love to have you on our team.

What You’ll Do: As an Inside Sales Associate, you’ll be a trusted advisor to contractors and technicians, guiding them to the right parts, tools, and solutions for every job. You’ll balance product knowledge with a heart for service, ensuring each customer interaction moves their work forward—efficiently and accurately. It is expected that the Inside Sales Associate will work a minimum of 42.5 hours per week in accordance with the standard company operating hours of 7:00am – 4:30pm, Monday – Friday. Occasional evening and weekend work may be required as business needs arise. 

Key Responsibilities: 

• Prospect, qualify, quote, and generate sales within the company’s established trading partners
• Assist contractors and technicians over the phone, and via email
• Recommend products, tools, and solutions that fit their specific job needs
• Troubleshoot product availability or technical questions with confidence
• Collaborate with warehouse and delivery teams to ensure timely fulfillment
• Build long-term customer relationships based on trust and reliability
• Stay up to date on HVAC products, promotions, and industry trends
• Ensure suspect identification, planning, account qualification and needs analysis at all prospect levels
• Identify and close additional purchases of products and services by customers' communities
• Manage state bids

How You’ll Make an Impact:

• Help HVAC buyers and decision makers avoid costly job delays by quickly identifying the right parts
• Empower contractors to complete work more efficiently and confidently
• Reduce callbacks and rework by guiding customers to the right solutions
• Build loyalty through excellent service that reflects ACR’s core values

What You’ll Bring: 

• High School Diploma or GED
• 1 year experience with Microsoft Outlook or platform using email and calendar
• 3 years experience working as a CSR or equivalent experience in the HVAC-R or related industry
• Current and Valid Driver’s License
• 3 year paid experience working as a CSR in the HVAC industry (preferred)
• 5 years in a customer service-related role (preferred)
• 5 years applying HVAC-R product knowledge in a customer service position (preferred)
• 1 year proven experience proactive selling above customer’s initial request (preferred)
• Knowledge of the HVAC industry products and practices
• Ability to multitask in a fast-paced environment
• Positive team-oriented mindset with a commitment to excellence
• Demonstrated ability to learn and use new technology
• Excellent customer service and communication skills
• Attention to detail
• Strong Critical Thinking skills and problem solving ability
• Excellent organizing, planning, and prioritization skills
• Strong active listening and social perceptiveness
• Proficient in MS Outlook, Word, Excel, 
• Meet physical demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to use hands and fingers, handle or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The team member is occasionally required to sit and climb or balance.. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Where You’ll be Working: This position works in a collaborative office setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, copy machines, and filing cabinets. The team member is expected to work with other Inside Sales representatives directly to maximize efforts and role performance.

What You Can Look Forward To: Benefits & Perks (for eligible associates)! 

• Paid time off and Paid holidays off
• Medical, dental, vision, life insurance 
• Supplemental insurance
• Volunteer paid time off
• AAA roadside assistance
• 401k program with company match
• Family fun day 
• Personal and professional development and training 
• A supportive work culture… and the list goes on!   

Be a Part of Something Bigger: If you love solving problems, helping others, and being part of a supportive team, we want to hear from you. Apply now and help us deliver more than just parts—help us deliver peace of mind.

*ACR Supply Company is committed to Equal Employment Opportunity. Reasonable accommodations are available for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, you can call us at 919-765-8398*