Hybrid Corporate Relocation Coordinator bei Beltmann Relocation Group

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)

• Conduct introductory calls, explain move process, and provide literature to transferee.
• Manage daily task list, emails, etc.
• Coordinate entire relocation from start to finish by establishing customer needs and concerns.
• Schedule pre-move survey.
• Communicate with customers and accounts effectively throughout the relocation process.
• Build relationships with customers and accounts to maintain satisfaction.
• Schedule pick-up and delivery dates; set realistic expectations.
• Provide moving industry knowledge to customers and accounts.
• Work closely with operations team to ensure coverage.
• Work with third-party suppliers.
• Conduct quality calls daily during the move process; facilitate changes as necessary.
• Ensure proper authorization for requested services.
• Interact with departments as needed to service customers.
• Maintain comprehensive notes and data in internal/external systems.
• Manage post-move process: debris removal, survey, etc.

QUALIFICATIONS & EXPERIENCE REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience required.
• Some college preferred.
• Moving industry experience preferred. Corporate Relocation experience strongly preferred.
• Must be proficient in the use of standard software packages, including Microsoft Office.
• Preferred experience in household goods customer service.
• Demonstrated ability to work in a proactively diverse and inclusive organization.
• Excellent, proven interpersonal, verbal, and written communications skills.
• Demonstrated ability to share skills and knowledge with others.
• Demonstrated ability to multi-task and work in a fast-paced office setting.
• Active listening to questions, comments, concerns, provided answers, responses, or any other inquiries.

SKILLS REQUIRED

• Communication
• Time Management
• Teamwork
• Active Listening
• Organization
• Attention to Detail
• Customer Focus