Hybrid Family Entertainment Center Manager (FEC) bei Centennial Plaza

Description

Position Summary:

The Family Entertainment Center Manager is responsible for overseeing the day-to-day operations of the Family Entertainment Center, ensuring a fun, safe, and high-quality experience for all guests. This role involves managing staff, coordinating activities, ensuring the proper maintenance of attractions, and ensuring customer satisfaction while maintaining a clean, safe environment. The Manager plays a critical role in staff development, operational efficiency, and the implementation of promotional events.

Key Responsibilities:

• Operations Management:
• Oversee the daily operations of all activities and attractions within the family entertainment center, ensuring smooth and efficient service.
• Coordinate the setup, scheduling, and staffing of all games, attractions, and events.
• Ensure all equipment is functioning properly and address maintenance issues promptly.
• Monitor the flow of guests to ensure a positive and enjoyable experience.
• Staff Management & Training:
• Supervise, train, and manage staff to deliver excellent customer service and ensure adherence to safety guidelines.
• Schedule staff shifts based on peak times and special events, ensuring adequate coverage.
• Conduct regular performance evaluations, offering feedback, training, and development to improve team performance.
• Lead team meetings to communicate updates, discuss issues, and promote team morale.
• Customer Service & Guest Experience:
• Foster a positive, friendly, and safe atmosphere for guests of all ages.
• Resolve customer complaints or concerns promptly and professionally, ensuring guest satisfaction.
• Oversee event planning and special group bookings, ensuring parties and events run smoothly.
• Work with the marketing team to create promotions or special offers to increase guest visits.
• Safety & Cleanliness:
• Ensure that safety standards are met in all areas of the entertainment center.
• Monitor staff and guest activity to prevent accidents or unsafe behavior.
• Oversee regular cleaning and maintenance schedules, ensuring facilities and attractions remain in top condition.
• Handle emergency situations according to company procedures and ensure staff are trained in emergency response protocols.
• Budget & Financial Management:
• Assist in developing and managing budgets for the entertainment center, ensuring expenses are controlled and profitability is maintained.
• Monitor sales and track financial performance, implementing strategies to improve revenue.
• Ensure proper cash handling, including supervising transactions and managing point-of-sale systems.
• Event Coordination & Promotion:
• Plan, organize, and execute special events, promotions, and activities designed to engage families and encourage repeat visits.
• Work closely with marketing and sales teams to promote events, attract new customers, and enhance brand visibility.
• Coordinate logistics for group parties, private events, or community outreach initiatives.
• Team Collaboration:
• Work closely with all departments (customer service, food and beverage, maintenance, and marketing) to ensure operational success.
• Encourage open communication, teamwork, and problem-solving among staff members.
• Participate in management meetings to discuss performance, goals, and future initiatives.

Requirements

Qualifications:

Education:

• Associate’s degree in Hospitality Management, Business Administration, Recreation Management, or a related field (preferred).
• High school diploma or equivalent required.

Experience:

• At least 3-5 years of experience in a managerial role in a family entertainment center, amusement park, or similar leisure environment.
• Experience in staff management, event coordination, and customer service.
• Strong financial acumen and experience with budget management.

Skills:

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to multitask and remain organized in a high-energy environment.
• Knowledge of safety protocols and guest service excellence.
• Proficiency in Microsoft Office or similar software for scheduling, budgeting, and reporting.

Physical Requirements:

• Ability to stand or walk for long periods.
• Ability to lift and carry up to 30 lbs (e.g., event materials, promotional items).
• Comfortable working in a fast-paced, dynamic environment with fluctuating noise levels.

Work Environment:

• Family Entertainment Center Managers may work in both indoor and outdoor environments.
• The work environment is often high-energy, particularly during peak hours (weekends, holidays, and special events).
• Flexibility is required as shifts may include evenings, weekends, and holidays.
• The role may involve managing large crowds, including families and children.

Compensation:

• Competitive salary, commensurate with experience.
• Benefits (e.g., health insurance, paid time off).

Position Summary:

The Family Entertainment Center Manager is key to ensuring an exceptional guest experience while effectively managing daily operations. By overseeing staff, coordinating events, and maintaining a fun and safe environment, the Manager plays a pivotal role in the success and growth of the family entertainment center.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.