Hybrid Analyst, Service Recovery (Lombard, Illinois, United States, 60148) bei Ocean Network Express
Ocean Network Express · Lombard, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Lombard
Salary Range: $38,000.00 to $51,500.00
Location
Lombard, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly.
Role Summary
| The role involves evaluating and enhancing processes, problem-solving, and offering recommendations for Service Recovery to boost efficiency, service quality, customer satisfaction, and overall business outcomes. This position contributes to process improvement initiatives by effectively communicating and collaborating with key internal and external stakeholders, including clients and vendors. Leveraging knowledge, good judgment, and decision-making skills, Analyst 2 addresses situations and implements corrective measures to meet customer expectations. Furthermore, they provide regular reports to management, detailing significant activities and suggesting avenues for improvement. This role also entails managing escalated dispute resolutions, requiring adept judgment and decision-making abilities to navigate complex scenarios effectively. |
Additional Responsibilities
- Assist with troubleshooting problems, in areas of operation to identify opportunities for improvements in costs and services.
- They will be responsible to provide weekly/monthly reports to upper management.
- Assist with periodic variance analysis and reporting for Inland Operations
Core Required Skills and Competencies
- Ability to collaborate effectively and multi-task/prioritize
- High level written communication skills
- Acts with initiative and passion for success.
- Responsive, dependable and follows through.
- Self-Starter
- Team Player by providing guidance/assistance at times when asked.
- Highly motivated with the ability to work independently and as a team member.
- Ability to manage multiple projects concurrently and prioritize.
- Acts with commercial mindedness.
- Experience in liner operations/logistics industry to include comprehensive procurement experience in Rail, truck, or related operations
Function Specific Skills
● Good understanding of Microsoft Office/Google Suite
● High level of Inland logistics, intermodal and port operations knowledge
Required Minimum Years Experience
4+ function related experience
Required Minimum Education
Bachelor’s Degree Preferred
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
What we offer:
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Opportunities available with hybrid working arrangements
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Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
For more information, please visit www.one-line.com
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