Hybrid Sales Manager bei Toyota of Hemet

Description

We’re seeking a high-energy, experienced Sales Manager to lead our growing team and deliver outstanding results across all customer channels — including e-commerce, phone, service drive, and in-store walk-in traffic.

This is a key leadership role responsible for driving sales performance, maximizing customer satisfaction, and coaching a team of motivated professionals. The ideal candidate is both digitally savvy and customer-focused, with a proven track record in retail automotive environments.

Key Responsibilities:

• Manage and coach a team of sales associates across multiple channels
   
• Oversee e-commerce lead flow and digital customer engagement
   
• Optimize phone call handling, follow-up, and conversion processes
   
• Drive service lane sales opportunities through consistent presence and coaching
   
• Manage and convert walk-in traffic with an emphasis on personalized service
   
• Collaborate with internet, BDC, and service departments to ensure a unified sales strategy
   
• Monitor and report on KPIs, lead response times, and customer retention metrics
   
• Ensure compliance with company standards and all local/state regulations
   
• Support inventory management, pricing, and merchandising strategies
   

Requirements

Requirements:

• Minimum 3 years of sales management experience in automotive high-volume retail  
• Strong working knowledge of e-commerce platforms, CRM tools, and lead-handling processes  
• Experience working with service drive sales strategies and in-store traffic flow  
• Excellent leadership, communication, and team development skills  
• High level of personal accountability and a results-driven mindset  
• Bilingual (Spanish/English) a plus  
• Valid driver’s license and clean driving record