Hybrid Dining Floor Manager, Tournant bei Kohler Co.

The Dining Floor Manager-Tournant is responsible for managing the daily front of house operations and has the ability to fill in as Restaurant Manager, as needed. The Tournant is a leadership role which will aid in managing at the American Club Restaurants.-Horse & Plow, Wisconsin Room and the Immigrant.

Specific Responsibilities

Operations

• Supervise and coach all Dining Supervisors and front of house staff while maintaining consistent quality of food product and delivery.
• Establish quality standards for all job functions as well as executing the training certification process and procedures for every staff member.
• Schedule all staff as required by service standards and volume expectations while maintaining headcount requirements.
• Ensure appropriate inventories and controls are maintained in all areas.
• Maintain complete working knowledge of all computer systems required.
• Responsible for interviewing and hiring off all new associates.
• Ordering and distribution of employee uniforms while making sure the employee uniform policy is adhered to.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. 

Certify all staff are:

• Greeting guests promptly and proactively
• Utilizing suggestive selling techniques
• Displaying “spotlight” behaviors
• Anticipating guests’ needs
• Following proper food and liquor handling procedures
• Accommodating guest’s special requests and concerns
• Financials - partner with Restaurant Managers
• Control labor cost to the planned labor percentage of sales.
• Control food cost percentage and actively manages food waste.
• Control all departmental operational expenses to annual plan.
• Utilization of InfoGenesis to ensure that cash control polices and standards are maintained, covers are reported correctly, pricing is accurate, and all charges are properly posted.
• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Associate Engagement

• Maintain a positive attitude and assist in creating a positive work environment.
• Create and foster a culture of creativity and innovation.
• Train and develop associates by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Ensure clear and professional communication with personnel in all departments.
• Use progressive disciplinary action when needed to address employee challenges.
• Maintain a positive attitude and foster a culture of creativity and innovation.
• Provide training, tools, and materials for your associates to successfully complete assigned tasks.
• Build and maintain positive work relations with peers and support departments.

• Minimum of two-year degree preferred.  Four to five years relevant experience required.
• Relevant coursework in Responsible Beverage, Sanitation, Supervision, and Teamwork
• Food Manager Certification required or completion of this certificate within six months of employment.