The Dining Floor Manager-Tournant is responsible for managing the daily front of house operations and has the ability to fill in as Restaurant Manager, as needed. The Tournant is a leadership role which will aid in managing at the American Club Restaurants.-Horse & Plow, Wisconsin Room and the Immigrant.
Specific Responsibilities
Operations
Supervise and coach all Dining Supervisors and front of house staff while maintaining consistent quality of food product and delivery.
Establish quality standards for all job functions as well as executing the training certification process and procedures for every staff member.
Schedule all staff as required by service standards and volume expectations while maintaining headcount requirements.
Ensure appropriate inventories and controls are maintained in all areas.
Maintain complete working knowledge of all computer systems required.
Responsible for interviewing and hiring off all new associates.
Ordering and distribution of employee uniforms while making sure the employee uniform policy is adhered to.
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Certify all staff are:
Greeting guests promptly and proactively
Utilizing suggestive selling techniques
Displaying “spotlight” behaviors
Anticipating guests’ needs
Following proper food and liquor handling procedures
Accommodating guest’s special requests and concerns
Financials - partner with Restaurant Managers
Control labor cost to the planned labor percentage of sales.
Control food cost percentage and actively manages food waste.
Control all departmental operational expenses to annual plan.
Utilization of InfoGenesis to ensure that cash control polices and standards are maintained, covers are reported correctly, pricing is accurate, and all charges are properly posted.
Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Associate Engagement
Maintain a positive attitude and assist in creating a positive work environment.
Create and foster a culture of creativity and innovation.
Train and develop associates by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
Ensure clear and professional communication with personnel in all departments.
Use progressive disciplinary action when needed to address employee challenges.
Maintain a positive attitude and foster a culture of creativity and innovation.
Provide training, tools, and materials for your associates to successfully complete assigned tasks.
Build and maintain positive work relations with peers and support departments.
Skills/Requirements
Minimum of two-year degree preferred.Four to five years relevant experience required.
Relevant coursework in Responsible Beverage, Sanitation, Supervision, and Teamwork
Food Manager Certification required or completion of this certificate within six months of employment.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
The salary range for this position is $63,100 - $79,500. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.
The Dining Floor Manager-Tournant is responsible for managing the daily front of house operations and has the ability to fill in as Restaurant Manager, as needed. The Tournant is a leadership role which will aid in managing at the American Club Restaurants.-Horse & Plow, Wisconsin Room and the Immigrant.
Specific Responsibilities
Operations
Supervise and coach all Dining Supervisors and front of house staff while maintaining consistent quality of food product and delivery.
Establish quality standards for all job functions as well as executing the training certification process and procedures for every staff member.
Schedule all staff as required by service standards and volume expectations while maintaining headcount requirements.
Ensure appropriate inventories and controls are maintained in all areas.
Maintain complete working knowledge of all computer systems required.
Responsible for interviewing and hiring off all new associates.
Ordering and distribution of employee uniforms while making sure the employee uniform policy is adhered to.
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Certify all staff are:
Greeting guests promptly and proactively
Utilizing suggestive selling techniques
Displaying “spotlight” behaviors
Anticipating guests’ needs
Following proper food and liquor handling procedures
Accommodating guest’s special requests and concerns
Financials - partner with Restaurant Managers
Control labor cost to the planned labor percentage of sales.
Control food cost percentage and actively manages food waste.
Control all departmental operational expenses to annual plan.
Utilization of InfoGenesis to ensure that cash control polices and standards are maintained, covers are reported correctly, pricing is accurate, and all charges are properly posted.
Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Associate Engagement
Maintain a positive attitude and assist in creating a positive work environment.
Create and foster a culture of creativity and innovation.
Train and develop associates by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
Ensure clear and professional communication with personnel in all departments.
Use progressive disciplinary action when needed to address employee challenges.
Maintain a positive attitude and foster a culture of creativity and innovation.
Provide training, tools, and materials for your associates to successfully complete assigned tasks.
Build and maintain positive work relations with peers and support departments.
Skills/Requirements
Minimum of two-year degree preferred.Four to five years relevant experience required.
Relevant coursework in Responsible Beverage, Sanitation, Supervision, and Teamwork
Food Manager Certification required or completion of this certificate within six months of employment.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
The salary range for this position is $63,100 - $79,500. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.
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